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“OK For Work”

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Holiday Inn Newport
Ranked #9 of 18 Hotels in Newport
Exeter, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
“OK For Work”
Reviewed 30 March 2014

Staff are great, hotel is tired and the food was just about OK. The staff are polite and helpful which is the main positive, although the pool was a bonus, small but relaxing. The whole hotel is in need of refurbishment and updating, more light would be a bonus, so you can see to read your paper / book. The food was edible, but more a case of its time to eat so I should, than I wonder what's for dinner I'm looking forward to this. I stayed there with work, who payed the bill, I would not choose this hotel if I was paying.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 31 March 2014
Thank you for taking the time to post a review in regard to your time at the hotel.

I was pleased to note that some of my colleagues provide great hospitality and you enjoyed the use of our mini swimming pool. Although of no consolation to you we continue to refresh our bedroom product and should then be starting on our public areas. I also note your comments on acceptable, but not inspiring food.

Thank you once again for your feedback
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2014 via mobile

Went there for a food hygiene course we had buffet lunch which was absolutely terrible. Dried chips, lettuce and tomato sandwiches plus cucumber and lettuce as well we did have some ham which were nice. It was clean and tidy and staff were nice. Wouldn't ever go there for food.

Stayed March 2014, travelled on business
Helpful?
Thank AmyCarey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 31 March 2014
Thank you for taking the time to complete a review in regard to your recent experience

First and foremost please accept my apologies that you did not fully enjoy your lunch.

We will use your comments to review how we can improve the quality of our offering.

Thank you once again for your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Newport hotels

Canterbury, United Kingdom
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 March 2014 via mobile

That's as good as it gets, hotel in need of a refurbishment, room was ok, just ok, but for £75 you pay for what you get. Food poor but the draught beers are very nice that's the only positive I'm afraid. Book up the hill £££ little more but worth it .

Stayed March 2014, travelled on business
Helpful?
Thank 1Dave_B_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 13 March 2014
Thank you for taking the time to post a review in regard to your recent visit.

First and foremost please accept my sincere apologies that you did not totally enjoy your stay.

We will use your comments to review on where we can improve our guest experience.

Once again thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staines
Level 4 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 March 2014

Stayed three nights to be in Wales for Cardiff v Fulham match. The match was the worst part...lost 3-1. The Holiday Inn was as comfortable as always and everyone helpful, cheerful and friendly especially Receptionist Mona who was not a bit like her name. The breakfast was the usual buffet and rather tired if you eat late. The smoking room was comfortable, warm with comfy twin beds. The bathroom was clean and well fitted with plenty of hot water for a deep bath. Perfect weather to explore nearby Roman Caerleon, climb a mountain.and admire the Severn Estuary at Goldcliff.A great break in an ideal location. Will be returning again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bajohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 13 March 2014
Thank you for taking the time and trouble to post an online review following your recent stay whilst staying to attend the Cardiff v Fulham game

I was delighted to learn that you found my colleagues, especially Mobeen, delightful and they made up for the disappointment of the football result.

Once again thank you for your feedback and custom and look forward to your next visit whether it be for pleasure or in support of your favourite football team.
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Chester, United Kingdom
Level 6 Contributor
111 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 March 2014 via mobile

Some parts of the hotel are a bit dated however the bedrooms have recently been refurbished and were lovely.

We ate in the bar and had simple snacks / pub food. Breakfast was ok.

Very convenient for access to motorways and literally over the road from the Celtic manor resort.

Stayed March 2014, travelled on business
Helpful?
Thank Mrs_Mill01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 11 March 2014
Thank you for taking the time and trouble to post an online review following your stay whilst on business in the area.

I was delighted to learn that you found your room lovely and we were conveniently situated for your needs.

Once again thank you for your feedback and custom.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 5 Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 March 2014

Have visited this hotel on numerous occasions as a couple and with friends. Have always found it to be relaxing and a very pleasant break. Our last visit was before Christmas and restaurant was fully booked with office parties but we were found very nice tables on both the Friday and Saturday evening and thoroughly enjoyed the party nights at no extra cost - we all had great fun and were very appreciative of all of the staff.
Have stayed in the summer and enjoyed walking into Caerleon via the golf course - had a pub lunch and caught the bus back .
If you feel like doing nothing then there are lovely grounds where you can find a quiet corner to sit and read - or go to the pool for a gentle swim.
Will visit again shortly.

Room Tip: Ask for quiet room at the end of corridors - quiet and nice view of woodlands
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcticker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 11 March 2014
Thank you for taking the time and trouble to post an online review following your stay.

I was delighted to learn that your last visit has motivated you to return to stay with us again.

Once again thank you for your feedback and custom, I look forward to welcome you back to the hotel for your next break
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
1 review
Reviewed 4 March 2014

The hotel rooms are of a good standard, although they could do with being a bit more modernised. The managers of the hotel are quite rude and come across very blunt. The restaurant staff however, are all very friendly and offer brilliant customer service, especially Samantha Williams, Laura Bullock, Ben Morgan, Jamie Marchant, Summer Keating, Nick, kieleigh and Simon!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJDRWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dermot K, General Manager at Holiday Inn Newport, responded to this review, 6 March 2014
Thank you for taking the time to post a review in regard to your time at the hotel.

I am sorry to note that you feel some of my colleagues can be blunt but delighted to learn that other colleagues you mention continue to deliver great service and hospitality.

As I am aware that you are still with us I am more than happy to meet up and discuss the matter further.

Thank you once again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Newport

Property: Holiday Inn Newport
Address: The Coldra, Newport NP18 2YG, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Newport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Newport
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Newport 3*
Number of rooms: 119
Official Description (provided by the hotel):
A warm welcome is just the beginning at the Holiday Inn Newport. Whether you are travelling for business or leisure the Holiday Inn Newport hotel will make your trip a success. Offering 119 well appointed ensuite bedrooms all with air conditioning, High Speed Wireless Internet connection, satellite channels and In-house movies.The hotel is situated just off junction 24 of the M4 with free ample car parking. The thriving cities of Bristol & Cardiff are within a 30 minute drive and it s only a short journey to the Wye Valley or the Brecon Beacons. Take a round of Golf at the Celtic Manor Resort home of the Ryder Cup in 2010, situated opposite the hotel.The Millennium Stadium hosts a variety of events and is only a 10 minute train journey from Newport. We offer an extensive range of Conference facilities with our largest suite accommodating up to 500 delegates. Click on the meetings tab for further details.Harpers bar is a place for work & relaxation with wireless access and an extensive bar & lounge menu. Harpers restaurant provides a tempting choice of cuisine prepared to the highest culinary standard by our international kitchen team. Take advantage of our resident only leisure facilities with heated indoor pool.With our experience and commitment to our guests, we are the ideal choice. ... more   less 
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Also Known As:
Holiday Inn Newport Hotel Newport
Holiday Inn Newport Wales

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