I have just returned from a two night stay at the Celtic Manor. I worked at this hotel for a short time nine years ago and had always promised to take my husband there.
How disappointing it was.
The hotel looks very impressive but I would not rate it 5 star.
Check in was fine and we were shown to our room on the 10th floor. A very nice room overlooking the back of the hotel and very quiet, no noise from the M4.
We were there to attend a 60th birthday party at another golf club in the area.
My husband booked a taxi, through the concierge, to take us to the venue and also then asked him to book a taxi for our return at the end of the evening.
We were duly picked up from the hotel at 7.30, but no taxi came to collect us later that evening. Luckily we were able to call a local taxi firm and were eventually picked up. On returning to the Celtic Manor, my husband went to the concierge desk to check what had happened only to be told there was no record of our request!
Breakfast on both mornings was best described as chaotic. On being shown to our table, the waitress asked if we wanted tea or coffee. The first morning my tea arrived but no coffee for my husband and the second morning neither of us got our beverages until I stopped one of the staff and asked her to bring us tea and coffee. Breakfast is self service, however, given the number of guests eating there, it was very busy and noisy. Not a pleasant experience and not what you expect from a 5 star resort!
Toiletries in the bathroom are minimal, on our second day we ended up with two bottles of shampoo but no shower /bath gel. I rang housekeeping to explain the situation and ask for some shower gel. A very nice young man brought up four bottles, but on further inspection, three of them were shampoo and only one was shower gel. Surely this is very simple housekeeping!
I feel that the personal care and attention to detail has been lost and it now feels like Butlins.
For the prices they charge it fell very short of my expectations, I will not be staying there again..
- Official Description (provided by the hotel):
- Host of the 2010 Ryder Cup golfing competition, this award-winning resort is set in 2000 acres of parkland in the Usk Valley. It comprises a 5-star hotel and a historic 19th-century manor house. There is the award-winning Forum Spa, as well as 6 restaurants and 3 championship golf courses. There are 2 adventure golf courses and the treetop adventure course Forest Jump. Clay pigeon shooting, fishing and mountain biking can all be arranged. The Celtic Manor Resort features a range of facilities to ensure the success of guests' business events and special occasions. These include a comprehensive convention centre and exhibition hall, 31 function rooms and 7 restaurants. Rooms all have a TV with satellite channels, and there is a 24-hour front desk. Free Wi-Fi is available in public areas, and there is space for free private parking on site. ... more less
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- Also Known As:
- Celtic Manor Hotel Newport
- Celtic Manor Newport
- Celtic Hotel Manor
- Celtic Manor Resort Newport, Wales