Five of us booked for lunch last saturday and turned up on time. We were shown to an outside table, as requested (we had two dogs with us - which were allowed). There was a sand bucket full of ( last night's?) cigarette butts under this table, which I removed myself.
The orders are taken at a counter inside and the first course came promptly. It was good; not spectacular. The dessert was a challenge. Two of us ordered chocolate fondants, which, we were told, had a ten minute cooking time. These came but then the other three didn't come at all. We went to ask and eventually they appeared. They'd simply been forgotten. No apology was received. All was matter of fact.
Cigarettes play another part. As you approach the restaurant, the cooks sit smoking outside the kitchen on up-turned crates. That's off-putting. Anyway, why were they sitting there at 1230 on a busy saturday lunchtime?
This restaurant is in an idyllic location and it was full when we left at 230 pm. But we felt no connection with the people running it. They should at least talk to the customers; they mustn't assume that people will just keep on coming back. The staff don't look happy and proud of their jobs. The boss of this restaurant, whoever he or she is (I never saw anyone who looked in charge) should grip the brigade. Customer service is less than good.
If the food had been as bad as the service, I'd have rated this place poor. But I rate it average; they can do better if they try.
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