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“£119 2 nights B & B + one evening meal.”
Review of Mercure Swansea

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Mercure Swansea
Ranked #13 of 22 Hotels in Swansea
Reviewed 17 May 2012

Very nice evening meal. You get a £22 allowance each for the evening meal.

Breakfast was nice but not as good as Holiday Inn. No cheese which I like. Help yourself on the Sunday which we prefer.

Clean room, nice staff but a bit out of Swansea.

  • Stayed: April 2012, travelled with friends
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3  Thank HoneyMonsterontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this reviewResponded 22 May 2012

Dear Honey Monster,

Thanks for your review which was fair and honest. I shall pass your comments on up the line with regard to the Mercure buffet breakfast spec.

NB - If you do stay again, and you feel like a slice or 2 of cheese at breakfast, just ask and we will provide. Not on our buffet list currently, but happy to find some if requested.

regards

Ian

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702 - 708 of 753 reviews

Reviewed 10 May 2012

  • Stayed: May 2012, travelled as a couple
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Thank Daviesr1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 9 May 2012

My partner and I stayed at this hotel while visiting family in Swansea & I must say how happy and friendly the staff were here. Everything was great, the room, the food, the leisure club was a bit small but was perfect for unwinding after a 5 hour drive, and breakfast was amazing (buffet style continental & full English. We will definitely stay here again!

Room Tip: We had a room facing the lake where we could see Swans and we even saw a squirrel early morning
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  • Stayed: May 2012, travelled as a couple
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1  Thank Luci D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this reviewResponded 22 May 2012

Dear Luci,

Thanks for your feedback, and most pleased to see you found all staff to be "Happy and Freindly",................... I've been putting Prozac in their Tea, and its obviously working !! :-)

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Reviewed 6 May 2012

Everything you could ask for. Clean and tidy room, a little too warm but a quick investigation and we found a fan in the wardrobe - problem solved and a nice touch. Good hair-dryer provided, bonus for 2 girls!! Extra pillows in the room too were good as it saved asking housekeeping. Quiet location but easy to get out and about. Good quality breakfast and excellent friendly staff. Will definitely use this hotel again.

  • Stayed: May 2012, travelled with friends
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1  Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this reviewResponded 22 May 2012

Hi Kelly,

Thanks for your great review, pleased to hear all went well, and that you'll definatly use us again. Give me a call next time your coming and I'll do my sun dance and get you some good weather as well !!......... :-)

Regards

Ian

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Reviewed 1 May 2012

I have Stayed in lots of Hotels around the world from 5* to your local B&B i must say The Mecure Swansea was very nice the staff were very good i had 4 nights there 27/04/2012 to 01/05/2012 and have just re booked for another 4 Nights Well done Mecure Swansea Andy Fage We Buy Any Car

  • Stayed: April 2012, travelled on business
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Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this reviewResponded 22 May 2012

Hi Andy,

Thanks for your review, glad to hear you were happy and coming back for more.

PS - Can't stop singing that 'We Buy any car. com' ditty now after reading your review.!!

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Reviewed 27 April 2012

Good hotel with helpful and freindly staff Excellent food. A lift would be a good idea but staff were willing to take the cases upstairs. Drinks at the bar were a bit expensive and the TV was difficult to change channels but comfy rooms and cheerful attentive staff.

Room Tip: Ask for a view of the lake
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  • Stayed: April 2012, travelled with friends
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1  Thank Thetourist61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this reviewResponded 22 May 2012

Hi Tourist61,

Thanks for your review, which was fair and honest. There is a shortcut to TV changing channels issue but not obvious from the on screen instructions. Bar prices are regularly checked against the competition, though in truth all that means is that all the hotels are a bit expensive on bar drinks.

Will pass on your positive comments re 'Cheerful attentive staff' to the team, which trust me they do appreciate hearing

regards

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Reviewed 26 April 2012

We had two rooms on the ground floor. Room 159 - only scalding hot water came out of the bathroom taps. Room 158 - we couldn't work out how the shower worked. We are used to working out how different showers work, but this one defeated us! The housekeeper tried to resolve the scalding hot water in 159, but was unable to do so, so my sister had to come to 158 for a shower, the housekeeper having shown us how it worked. There were no instructions for operating the showers, and the one in 159 was dangerously hot.

The problem with the showers was a great shame, as we'd had a good time at the hotel, and the staff were excellent, but we left the hotel feeling very irritated.

  • Stayed: April 2012, travelled with friends
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1  Thank Mair T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerSwansea, Manager at Mercure Swansea, responded to this reviewResponded 22 May 2012

Dear Mair,

Thank you for your feedback. The shower in 159 was found to have a faulty mixer on inspection after your stay, and the whole unit has now been replaced. I don't think you were doing anything wrong, rather that what you were doing wasn't making any difference as the temperature dial knob was doing nothing. Please accept my sincere apologies for this issue, and if you are coming this way again just give me a call and I shall arrange a discount on any future stay, plus an upgrade to our best available room.

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Additional Information about Mercure Swansea

Address: Phoenix Way, Swansea SA7 9EG, Wales
Region: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Swansea
Price Range: £53 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Swansea 3*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more   less 
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Also Known As:
Mercure Swansea Hotel Swansea
Ramada Swansea
Swansea Ramada
Mercure Swansea Wales

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