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Mercure Swansea
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Reviews (793)
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All reviewslovely lakebusiness parkretail parkan industrial estateliberty stadiumplenty of free parkingcity centrepool and gyma bit tiredpleasant stayrestaurant staffbuffet styleweekend breakthe ground floortea and coffeefamily roomcooked breakfast
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514 - 519 of 793 reviews
Reviewed 9 March 2014 via mobile

On checking in the receptionist was pleasant however the room card was not validated properly (first of a few small irritations). Chose to have dinner in the hotel restaurant which was lovely, although main course interrupted three times to check that everything was ok. Room was lovely for the price paid on a sunday and reception staff attentive with request for ice bucket and extra shower gel - they never give enough toiletries! Double bed was two singles put together which is never ideal. Overall, a pleasant stay and would certainly return but not worth the full mid week price. Search out the good deals and then it is fantastic value for money

Stayed: March 2014, travelled as a couple
Thank 5LF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 10 March 2014

Dear 5LF,

Thank you for taking the time to review the hotel. Glad to hear that overall you enjoyed your stay and found the hotel to be 'fantastic value for money' and rest assured we will work on the couple of issues you mentioned so as to improve the experience for future guests.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Just stayed in Mercure, which is out of town as needed peace and quiet and a good nights sleep .... They finally got the noise to stop after 4am. When I complained again in the morning, I was offered a complimentary coffee to help keep me awake! Whilst this may help my immediate tiredness, it doesn't exactly give me the night I've just paid for back!!!!

  • Stayed: February 2014
    • Value
    • Location
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    • Service
3  Thank Sharon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 14 March 2014

Dear Sharon,

I know Carl our Front Office Manager has been in contact and this matter has now been resolved, howver please also accept my sincere apologies that the behavoir of other guests disturbed your nights sleep, and rest assured this particular group will not be welcomed back at the hotel.

Best regards

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Reviewed 22 February 2014 via mobile

Not far out of Swansea by car so free parking. Staff very friendly and helpful. One chap helped us with directions to our rooms then came with us back to reception to change them so they were adjacent. Pool was a great feature as very quiet and very warm - like being in a giant bath. Rooms were modern clean and comfortable. Would use them again.

Stayed: February 2014, travelled with family
Thank Gar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 24 February 2014

Dear Gar W,

Thank you for taking the time to review our hotel, and many thanks for your kind comments.

Best regards

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Reviewed 20 February 2014

We stayed for a few nights over valentines, we booked a premium room as it was only like an extra £20, with this we got a nespresso coffee machine in the room, a "lake view" (granted there was a lake, it was hardly visible because of the trees, but that didn't matter to us!), unlimited movies on the smart tv and robes and slippers. The room was more than big enough, and the bathroom had a cool mirror that didn't steam up when you were in the shower or bath. The heated pool was lovely although it could do with a bit of re-tiling and decorating in there. Staff were very friendly and the 3 course meal in the evening was gorgeous, salads were fresh, food was piping and presentation was amazing. Staff were all very good for it being so busy on valentines. All in all I would definitely recommend and return, but would definitely opt for the upgrade as it just topped it all off!

Stayed: February 2014, travelled as a couple
Thank BethH171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 24 February 2014

Dear Beth H 171,

Thank you for taking the time to review our hotel, and glad to see that you enjoyed your stay. I shall of course also pass on your comments to the team, as it was a busy weekend and great to see that they managed to deliver great customer service.

Best regards

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Reviewed 17 February 2014

Stayed for one night visiting Swansea and The Mumbles. Thoroughly recommend this hotel. Clean lovely food and ver helpful and friendly staff. Excellent. Ate in the hotel for our evening meal which was a carvery and enjoyed a buffet breakfast next morning. Great place to stay if you are visiting Tge Mumbles well worth a visit

  • Stayed: February 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank julie341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at Mercure Swansea, responded to this reviewResponded 19 February 2014

Dear Julie,

Many thanks for taking the time to review our hotel. Glad to hear that enjoyed your weekend break, and hopefully you'll come back again in the summer when the sun is shining and the 'every other day hurricane' that we have had since December has finally died down !

Best regards

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