We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very poor customer service”
Review of Liquidfriction Adventure Centre - CLOSED

Liquidfriction Adventure Centre
More attraction details
Attraction details
Owner description: Liquidfriction Adventure centre offers not only amazing adrenalin filled activities off site such as canyoning, white water rafting, coasteering and many more, but onsite activities too such as our jacobs ladder and other high ropes challenges. Based in the Afan forest our grounds offer amazing views and scenery, which are a perfect location for our log cabin and dorm room accommodation, bar, restaurant and pool which can be used by both day visitors and guests staying with us.
Manchester, United Kingdom
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Very poor customer service”
Reviewed 17 February 2014

Our canyoning session was cancelled by Liquid Friction less than an hour before we were scheduled to start. This was for safety reasons due to bad weather, which was fair enough. However, given that the weather had been terrible for over a week before our booking (widespread flooding across England and Wales, Met Office red alerts for wind and rain etc etc) I find it very hard to believe that Liquid Friction didn't know earlier that our trip would not be possible. Despite our booking being cancelled by Liquid Friction, we were were still charged 10%!!! Apparently this was because the instructors had already been booked. However, I strongly suspect that the organisers knew the event was not possible much earlier given the weather forecast, and only cancelled at the last minute to pocket our 10% deposit. We asked that as the instructors had been booked anyway, could they arrange for an alternative activity, but Liquid Friction refused. We were left to try and arrange another activity for 17 people at very short notice. If we had cancelled the booking we would have been happy to forfeit the deposit, but it is not right that the organiser cancels the booking and then pockets the deposit. I think this is very poor customer service, and I would definately not recommend this company.

Visited February 2014
Helpful?
2 Thank AH992014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

22 reviews from our community

Visitor rating
    18
    0
    1
    1
    2
Date | Rating
  • English first
  • Any
English first
kent
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Canyoning and caving”
Reviewed 13 October 2013

I like a challenge and looked up canyoning.

Had the best time going into a cave via an absail and then worked our way down to the canyon.

Great scenery and great adventure.

Company was first class, good equipment and great guides.

Would recommend 100%

Accommodation was £25 inc breakfast. Basic but worth the money, with a bar if you fancy a beer.

Thanks

Visited October 2013
Helpful?
1 Thank scottapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Fantastic!”
Reviewed 28 September 2013

15 of us did the canyoning with Ross at Liquidfriction and can say that this was the highlight of our weekend. Liquidfriction were very professional right from the start, they had good kit which was made up of wetsuits, helmets and life jackets, all were in good nick and they even had wetsuit booties which keep your feet warm, spare trainers if you had forgotten your own. The canyoning itself was excellent and would recommend it to anyone. We had a mix of abilities in our group from downhill mountain bikers through to the slightly unfit and it pleased all levels. Another great thing about Liquidfriction was that they actually cared about looking after the river and the countryside which I though was a great attitude. 10 out of 10 from the Devon / London Stag Group.

Visited September 2013
Helpful?
4 Thank kevin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
101 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
“Great day out!”
Reviewed 30 April 2013 via mobile

My sister and I used a voucher for a canyoning experience. The staff were friendly and knowledgeable with a focus on safety and fun. Would definitely recommend the experience and all parts of the day are optional. The only small issue was once at the centre we then had to drive another 20 miles to the canyon site. It would have been good if this had been included on the joining instructions.

Visited April 2013
Helpful?
3 Thank Tatumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“This is real fun!!!!!!”
Reviewed 28 April 2013

What an amazing day out!! Did canyoning and loved every second! Give this ago you won't be disappointed

Visited April 2013
Helpful?
2 Thank Barrywill19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Liquidfriction Adventure Centre also viewed

 
Swansea, Swansea County
Swansea, Swansea County
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing