This was the best family hotel we stayed in. The staff were so attentive and their service was outstanding. The hotel as usual clean and rooms were well kept. Very practical bathroom lol! Breakfast was tasty as allways. Definitely coming back to this hotel.More
Just spent one night at the Ibis Swansea. Thought it was good value if you book and pay in advance. Did not have breakfast so cannot comment on that. Room was fine, two towels and shower gel provided. As others have commented ideally you do need a car, but this hotel is a good cheap option to explore the Mumbles area.
On the down side, we did find the room very hot during sleeping. Would stay again but perhaps not the type of hotel to stay on a weekend when I guess it could be too lively for us.
Dear taffypenarth,
We very much appreciate your comments regarding your stay at ibis Swansea.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Yours sincerely,
Kate Davies
I usually stay with another chain hotel but decided to give the Ibis a chance for a change and found it over all quite disappointing. The room and corridors were tastefully decorated and in good condition. Linen was very basic and on turning the pillows over we found hair and fluff but only one pillow each so we were unable to swap them. The bathroom was clean and well designed, the shower was great, although the extractor did not work and the toilet felt like it was about to fall off the wall every time it was sat on!
The main thing that let this hotel down was a combination of the noise and the room temperature. Granted the hotel is on a main road but you would expect a better level of sound proofing. It was impossible to sleep with the window open with so much traffic. On the other hand, there were no air vents or fans in the room and being a really hot few days, the room was very stuffy so the nights were very uncomfortable.
I'm sure if we were to request a room facing away from the road it would be a different story but for the money we paid for this room we felt quite let down.
Dear JessicaS
Thank you for taking the time to tell us about your stay at the ibis Swansea, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
Your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns.
We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Swansea and provide you with a genuine hassle-free experience.
Yours sincerely,
Kate Davies
