Stayed at this hotel on the 1st November for 1 night. Had a drink in the bar and found it to be completely lacking of any character. The bar area is too close to the dining area and lacks any ambiance. The bar staff left the bar area to go into the kitchens on several occasions leaving no-one to serve. We were given room 302 on the top floor. The premier's motto is 'a good nights sleep, guaranteed.' Not so at this hotel. Directly opposite the 3rd floor is a restaurant with a very large air conditioning unit on it's roof. The system makes the hotel room vibrate to some degree. I raised this with the staff at reception to be told the hotel was full and there was no alternative room to be had. I was assured that the air con unit would be switched off at 12 mid night. Not so. We vibrated all night. I complained the next morning and in fairness, received a full refund. But it was clear that the hotel staff were aware of the problem and there is little they can do about it. We have stayed with premier inn on previous occasions and generally find them reasonable for the price paid and I'm sure the other side of the hotel would probably be ok but I won't be returning to this one. Sorry Premier!
- Official Description (provided by the hotel):
- In the heart of Swansea, right beside Swansea Market and the bars and bright lights of Wind Street and a stone throw away from the Swansea marina. ... more less
- Also Known As:
- Premier Inn Swansea City Centre Hotel Swansea
- Travel Lodge Swansea
- Premier Inn Swansea City Centre Hotel Wales