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Premier Inn Swansea City Centre Hotel
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Reviews (869)
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All reviewscar parktriple glazingswansea city centrenight lifewind stpubs and clubsquiet nightgood nights sleepexcellent locationfamily roomshort staydouble bedexcellent stayreception staffstayed here for one nightbreakfast was excellentnoise
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579 - 584 of 869 reviews
Reviewed 4 March 2014

We have stayed in Swansea Premier for many years to attend the festival of male voice praise...always at the start of March.
This year the room etc. were good but let down by the breakfasts.
If it's slow you get food that has waited. If busy the buffet can't cope

  • Stayed: March 2014, travelled as a couple
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Thank Allan_Turner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip A, Front Office Manager at Premier Inn Swansea City Centre Hotel, responded to this reviewResponded 18 March 2014

Thank you for taking the time to write about your experience at Swansea City Centre Premier Inn. Premier Inn endeavour all our guests have an enjoyable stay in a clean and comfortable environment and we apologise that on this occasion the breakfasts let you down. Please be assured that your comments have been noted and have been followed up by the restaurant manager. Your feedback is very much appreciated and we look forward to welcoming you back in the future.

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Reviewed 3 March 2014

I would highly recommend this hotel. The family room was a very good size compared to others used. The staff were very friendly would highly recommend. The car parking is not ideal but the best for the area. Within walking distance of the city centre

  • Stayed: February 2014, travelled with family
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Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip A, Front Office Manager at Premier Inn Swansea City Centre Hotel, responded to this reviewResponded 18 March 2014

Thank you very much for your review. We are delighted that you enjoyed your stay with us and that your room met your expectations. Unfortunately, we do not have our own parking facilities at the hotel but the NCP car park is conveniently situated next door and we have an arrangement with them to discount parking rates for guests. We value all feedback that we receive from our guests and look forward to welcoming you back soon.

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Reviewed 26 February 2014

Overnight stay and having stayed in various premier Inns was exactly as expected. The staff were very friendly and helpful. Parking is available at a reduced cost. The room was small but comfortable. It has a restaurant but we chose to eat across the road in la Brasseria.

Room Tip: Even though road works were being carried out and the room was facing the main road, traffic noise was minimal.
  • Stayed: January 2014, travelled as a couple
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Thank millycat34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip A, Front Office Manager at Premier Inn Swansea City Centre Hotel, responded to this reviewResponded 28 February 2014

Thank you very much for your review. We are delighted that you enjoyed your stay and that your room and helpful team here met your expectations. We value all feedback that we receive from our guests and look forward to welcoming you back soon.

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Reviewed 24 February 2014

We have stayed at this hotel many times over the 3yrs our daughter has been at University and have sent praises to Premier Inn re the staff but we have been unfortunate to experience a problem with the non slip tread in the shower been worn away and I slipped very badly banged my head and have black bruises on my arms . When reporting the accident to reception they advised yes "we are getting non slip mats " which suggested to me that they have had this problem previously. I add this to trip advisor so that you are aware if staying here and if having a shower ask for a mat if they are getting them , so that a more fatal accident is not experienced by the showers. I stress we have no problem with the hard working staff at this hotel but the company Premier Inn surely has a duty of care to their guests and if they already know of a problem is it not right they rectify it , The room was 329 if you are booking.

Room Tip: Avoid room 329 dangerous shower
  • Stayed: February 2014, travelled with friends
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Thank BerHug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Swansea City Centre Hotel, responded to this reviewResponded 6 March 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations and caused you to have an accident. Your feedback is very much appreciated as it enables us to improve on the safety of our bathrooms. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.

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Reviewed 22 February 2014

Stayed here the night before looking at the uni with my daughter. Plenty of parking in the attached car park (got a discount via the hotel) and the staff couldn't have been friendlier or more helpful with their suggestions and advice. We had the continental breakfast and it was delicious....nothing was too much trouble for the staff, felt very comfortable and looked after. Best service in a Premier Inn we've ever had, and it's usually pretty good anyway. Well done Swansea.

  • Stayed: February 2014, travelled with family
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Thank RedDivaExmouth_Devon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip A, Front Office Manager at Premier Inn Swansea City Centre Hotel, responded to this reviewResponded 28 February 2014

Thank you very much for rating us on Trip Advisor. I'm very glad you enjoyed your stay at the Swansea City Centre Premier Inn and you thought the staff were friendly and helpful. I will pass your comments onto them. Myself, and all the staff look forward to welcoming you back in the near future.

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