I have stayed at this hotel several times before and found it comfortable. However, on this last occasion, I felt the standards of the hotel had gone down considerably. Although there was salad on the menu, it was not very fresh and I could not find a vegetable on the hot menu that had not been fried. When it came to going to bed, I pulled back the covers to find it looked like the bed had been slept in and the sheets not changed. To be fair to the hotel, when is rang down to complain, a manager came up, examined the bed and changed the bedding and the sheets. Removal of the pillow cases showed less than savoury pillow cases. The experience was further marred by the fact that I had bought a reusable Starbucks travelling mug which I left in the bathroom. When I came back in the evening, it was gone. I reported it to the desk who rang housekeeping but, no, they hadn't seen it. Not a word of apology from the hotel, no offer to replace it, and no offer to re-in meeting, no offer to refund me.
- Official Description (provided by the hotel):
- Village Hotel Swansea offers the perfect combination of breathtaking views and vibrant city life. Swansea is nestled between Cardiff and the more tranquil areas of the West Wales coast. It is also within easy reach of the Brecon Beacons National Park, St David's and Tenby. Another great day trip is to be had enjoying the scenic views and beaches of the spectacular Gower Peninsula. Village Hotel Swansea has 114 air-conditioned bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- Village Swansea Hotel Swansea
- Swansea Village Hotel
- Village Hotel Swansea Wales