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“Not bad room for improvement”

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Village Hotel Swansea
Ranked #3 of 22 Hotels in Swansea
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not bad room for improvement”
Reviewed 11 June 2014 via mobile

Overall a good location rooms good although the mould around the bath and shower need attention. Breakfast on Sunday morning was a little chaotic the chef could not keep up with demand for the buffet breakfast.Leisure amenities were good although around the pool the surface was extremely slippy especially for the less abled

  • Stayed June 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Village Hotel Swansea, responded to this review, 9 July 2014
Dear Guest. Thank you for the constructive feedback, we do listen and take reported issues very seriously.

We hope to see you again soon.

Best Wishes, Mark.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 June 2014 via mobile

My husband took part in a sporting event this weekend and we needed a place to stay at fairly short notice.

We paid a little extra for the upper deck room and it was worth it, spacious and with the extras of sky movies, Starbucks coffee in room etc.

We have been able to arrive, relax and energize before the big event.

Reception staff (the lady we had) did not brief or inform us of the facilities but its easy to figure out or just ask.

Clean and comfortable and we're staying two nights.

I'd imagine they cater for functional requirements like business trips, weekend travel or events.

A little unsure about location as we've not been out locally.

Stayed June 2014, travelled as a couple
Helpful?
Thank N J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Village Hotel Swansea, responded to this review, 9 July 2014
Dear Guest,

Thank you for the kind comments we hope you come back again.

Best Wishes, Mark.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
Level Contributor
172 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 5 June 2014

Not a bad hotel and you won't hate it. My poor night's sleep had more to do with the teenagers slamming each other's doors than anything else.

There is a very strong smell of chlorine throughout the hotel due to the design of the fire escape going poolside. This does also allow hot air up to the rooms meaning that I had to put the room aircon on, something that I wouldn't normally consider necessity. The noise didn't help my sleep either.

The kitchen closes at 9:30, a bit early and the restaurant is one of the Vinny Vitos that I don't even like that much so missing dinner wasn't a hardship and there are other places to eat close by. At least it isn't a Bucca Di Beppo, I can't state how much I dislike them.

Pool is pretty good and is open till 10 without much effort taken to get you removed.


Staff are a good lot.

It is a smaller village and my stay was marred by the other guests and the hotel design. I didn't hate it but I doubt I shall use it again.

Room Tip: Higher the better
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidlandAssessEnergy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Village Hotel Swansea, responded to this review, 9 July 2014
Dear Guest,

Thank you for the constructive review. We will learn from this feedback and aim to develop our guest experience.

We hope you visit again soon.

Best Wishes, Mark.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
1,186 reviews
295 hotel reviews
common_n_hotel_reviews_1bd8 1,243 helpful votes
Reviewed 3 June 2014

Just stayed a night here but was happy with the hotel. The room was large and very clean. Staff were friendly. The bed was really comfortable. Breakfast was good with plenty of choice. Location is nice. I would recommend it.

Stayed May 2014, travelled as a couple
Helpful?
Thank champkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Village Hotel Swansea, responded to this review, 8 June 2014
Dear Champkis

Thanks for the great review regarding your recent stay with us here at Village Urban Resort Swansea! We are really happy that you had a great stay, and experienced our breakfast with the fantastic choice we have to offer.

We look forward to welcoming you back!

Many Thanks
Mark McMahon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

It was our first holiday with the baby and we were satisfied by the amenities provided by the hotel. We asked for the cot, but it came without any bedding, when we called reception they said they don't provide beddings for cot ( which was bit strange, they should inform us earlier) but they gave us some bedsheets. Apart from this everything was good. They have a nice pool and restaurants. The food was nice. The location is really good.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veenuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Village Hotel Swansea, responded to this review, 8 June 2014
Dear Veenuja,

Many thanks for your review. We are thrilled to see you found the hotel to be in an excellent location and enjoyed the facilities we have to offer.

We look forward to welcoming you back.

V.Kind Regards
Mark McMahon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 May 2014

We stayed at the hotel for a couple of nights with our 15 month old grandchild. The facilities were excellent, the attitude of the staff was fantastic whatever the management are doing they should pass it on to other chains. In our original room the towel rail wasn't working, not normally a problem but with the torrential rain we need to dry some clothes. They sent a 'man that can' immediately but unfortunately he couldn't . The next thing we were offered an alternative room which happened to be an upgrade, which was really good as the hotel was extremely busy. Although busy we didn't seem to notice.
The pool was good and they even had a number of children's toys out on the Sunday evening. The hotel is a short walk from the town centre and a short drive from the beaches .
The only gripe I have as with all hotels is that the food and drink can be a bit on the expensive side, but I guess we have to live with that. Would stay there again and other hotels in the chain.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark M, General Manager at Village Hotel Swansea, responded to this review, 8 June 2014
Dear Mark D,

Many thanks for the great review you have provided about your recent stay with us. We look forward to welcoming you back in the very near future.

V.Kind Regards
Mark McMahon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 May 2014

Stayed on two occasions on business in May and found I had mixed feelings for the Village.
The business rooms were good and all helped by Marius who couldn't do enough.
The hotel is looking a bit tired though. Too many areas look scuffed and in need of a good lick of paint.
Staff are generally helpful and pleasant but the restaurant isn't brilliant. Breakfast has a good choice of food but the cooked items were only just about warm and sit under heated lamps for too long. We didn't use the main restauarant as the menu just didn't look interesting enough to stay in for.....so we didn't. The pub grub was mediocre and they must sell hundreds of chicken wings !!
The room was of a generous size but the air con seemed to need a good clear out as each time I used it the air ponged badly. My rooms were clean and free wi-fi is very good.
Overall I wouldn't rush back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silversurfer020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Village Hotel Swansea

Property: Village Hotel Swansea
Address: (Off Fabian Way Langdon Road | SA1 Waterfront, Swansea SA1 8QY, Wales (Formerly De Vere Village Swansea)
Region: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Swansea
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Village Hotel Swansea 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Village Hotel Swansea offers the perfect combination of breathtaking views and vibrant city life. Swansea is nestled between Cardiff and the more tranquil areas of the West Wales coast. It is also within easy reach of the Brecon Beacons National Park, St David's and Tenby. Another great day trip is to be had enjoying the scenic views and beaches of the spectacular Gower Peninsula. Village Hotel Swansea has 114 air-conditioned bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Village Swansea Hotel Swansea
Swansea Village Hotel
Village Hotel Swansea Wales

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