Having eaten many times in Tony Roma's I am disappointed to say that I won't be back due to the attitude of the American manageress. Upon paying for my food, I was paying with an Euro card, the waitress automatically put the bill through in Euro without asking me. they should ask if I want to pay in local currency as the exchange rate they offer is poor.
Upon complaining to the manager, she not apologise, she did not try to rectify the situation, she proceeded to talk at us in a condensing manner. telling us repeatedly they when she goes to America she brings American dollars so what do we expect, does not have any bearing on the situation in hand. Calling people 'honey' is patronising and walking away mid conversation saying tough is just plain rude.
She really has no idea about customer service and really lets the place down. We will not be going back until she is gone from the place.
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