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“Nice but not 5 star...”

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The Fitzwilliam Hotel Belfast
Ranked #3 of 44 Hotels in Belfast
Certificate of Excellence
Reviewed 10 May 2012

Great location and very nice hotel, but like another reviewer there were small things that a 5 star hotel should do better. We were there at the weekend and there was no ketchup (just a bowl that had been scraped clean) available at breakfast and the waiter just shrugged when I asked was there any more. Now for a 5 star hotel and given that there is a Tesco right across the road, I'd have expected someone to be sent over to buy a few bottles, but the next morning there was still none. But no complaints about the breakfast itself - it was very good and the hot food was hot.

The bathroom looked great but there wasn't really space to keep a toiletries bag beside the sink.

I was also surprised at the size of the hotel - I wouldn't expect a boutique hotel to have 9 floors. But it was a nice break, the cocktail bar was great and the rain stayed away til Monday!

Stayed: May 2012, travelled with friends
Thank DublinBD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,420 - 2,426 of 3,202 reviews

Reviewed 10 May 2012

This hotel is excellent. The rooms are beautiful, with everything you could possibly need. The staff are very helpful and the quality and presentation of food of a high standard.
The location is central, whch precludes taking transport to the town centre.

  • Stayed: April 2012, travelled as a couple
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Thank Heather815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

have stayed in the fitzwilliam a few times, great hotel within walking distance of bars and shops in belfast. On one of our stays we were given a free upgrade from an executive room to a deluxe room that had a glass corner window looking out over the city, have also stayed in one of the suites on the higher floors, although the price is quite dear we have found that if you book direct with the hotel by phoning them they often give a good deal on a nights stay as well as evening meal and breakfast. the bar is great for a few drinks or else sitting on till closing, can be hard to get a seat if down late. if you're not worried about spending alot or if you are to get away and not leave the room definiately a great stay

Room Tip: book through phoning hotel to try and get best deal
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  • Stayed: November 2011, travelled as a couple
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Thank samwise901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

Great hotel, stayed their twice ... very clean, free internet, and in a great location in Great Victoria .... Highly recommended

  • Stayed: September 2011, travelled on business
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Thank Islam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2012 via mobile

I stayed in the hotel over the weekend and I have to say it was an amazing stay! The room was a lot nicer than I imagined it would be and the bathroom was huge.

We decided to go for dinner and were served my a guy called Chris, he was a very pleasant and helpful waiter, he couldn't do enough for us, checked to make sure if everything was ok and made sure we had everything we wanted through the night. To finish our night we ordered a cheese board, it was lovely and it was presented and explained well by Amy.

Our whole stay was brilliant and would definitely stay again A++ service!

  • Stayed: May 2012
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Thank Natalie129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2012

This is a city centre Average 4* hotel front desk staff are very good can't do enough for you big rooms
The bar is not really a family place at all and very pricey as is the restaurant,
the reception area is nice
big rooms
breakfast was hard work ran out stuff they could not handle any crowd at all on the saturday where there was a total melt down at one point no glasses or eggs at all.
There is better in Belfast and better value.

  • Stayed: May 2012, travelled with family
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Thank danny_morgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmaConnor, Front Office Manager at The Fitzwilliam Hotel Belfast, responded to this reviewResponded 26 May 2012

Dear danny_morgan,
Thank you very much for taking the time to provide a review on your recent stay at The Fitzwilliam Hotel Belfast.
It is such a pleasure to hear our Reception Team were able to assist you during your visit and that you enjoyed the ambience within the hotel lobby.
I am disappointed to hear of the issues you experienced during your breakfast on the Saturday morning and wish to apologise for this.
To improve our guests breakfast experience, The Fitzwilliam Hotel now offer both a continental buffet selection along with an a al carte breakfast menu, freshly cooked to order.
Thank you once again for your feedback and I hope to be welcoming you back in the near future.
With Kindest Regards,
Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2012

The reviews we read were generally excellent. We arrived early due to morning flight so didn't expect the room to be ready Only when we got to our room later that day , unpacked and prepared for an evening out did we see just how 4 star this hotel was..
Water dribbled out of the bathroom sink tap...not great when shaving or brushing teeth. No face cloths. No body lotions, no tissues,no bottle of water ( just one for £3 in the fridge ), dirty table in the small lounge area, ripped duvet cover, carpet that was not vacuumed properly,,,,,just all a bit grubby and in need of some TLC.
These things may seem minor,,,and for a 3/4 star hotel costing under £100 you might be right, but this is a '5 star luxury hotel'!!
Ours was only a one night stay...leaving pre breakfast the following morning, so no chance to experience the food.....I assume that were we to have stayed another night , our complaints would have been addressed......
Good position in the city, but thats about it.

  • Stayed: May 2012, travelled on business
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Thank Jonathan951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmaConnor, Front Office Manager at The Fitzwilliam Hotel Belfast, responded to this reviewResponded 26 May 2012

Dear Jonathan951,
Thank you very much for taking the time to provide a review on your recent stay at The Fitzwilliam Hotel Belfast.
I wish to apologise that the standard of the in-room amenities within the hotel did not live up to your expectations and for the inconvenience the maintenance issue caused during your stay.
I can assure you had the management team at the hotel been made aware of your concerns during your visit, these would have been rectified immediately and I am also now happy to advise we have revised our in-room amenities for our guests convenience.
At The Fitzwilliam Hotel Belfast, we pride ourselves on being a luxury hotel within the heart of Belfast City Centre and thank you again for your feedback.
I very much hope to welcome you back in the near future.

With Kindest Regards,
Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fitzwilliam Hotel Belfast

Address: 1-3 Great Victoria Street, Belfast BT2 7BQ, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Belfast
#4 Business Hotel in Belfast
#7 Romantic Hotel in Belfast
#10 Family Hotel in Belfast
Price Range: £131 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Fitzwilliam Hotel Belfast 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Fitzwilliam Hotel Belfast
Belfast Fitzwilliam Hotel

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