I stayed with my wife on our wedding night in the hotel. We had agreed with a member of staff for 3 rooms for our stay to accommodate our parents also. Being New Years eve you would think there would be some entertainment in the hotel or a good atmosphere. We were sadly disappointed. Also the fact that we turned up in our wedding clothes and received absolutely no acknowledgement of the day either from staff or in our room was also disappointing. Our room in fairness was very nice but my parents complained that the smell coming from there toilet was intolerable. On complaining to the management we received half my parents rooms fee back. The money was not important as the memory was tainted. The breakfast was adequate and basic. Overall this hotel lacks personal touch or great customer service. Best avoided if you like a warm friendly welcome and treatment.
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- Also Known As:
- Fitzwilliam Hotel Belfast
- Belfast Fitzwilliam Hotel