First time I stayed here I loved it, location is good, room was good, nice size and very clean.
The second time I stayed there was a problem with the key card which wouldn't always let me into my room, plus the lights in the room kept going out - unfortunately I had to put up with this as the hotel was fully booked. I also ordered a sandwich from the bar late at night - this ended up being made by the night porter and consisted of two bits of bread with a single slice of ham - not tasty (I didn't finish it) and overpriced. I was so annoyed I spoke to the Manager in the morning who refunded me the cost of the sandwich..but I could overhear the other receptionist staff talking between themselves about me making a complaint.
The third time I stayed here there was no soap either at the sink or in the shower. I asked at reception for soap 3 times but never got any for the duration of my stay - unacceptable. This combined with the noise from other guests resulted in a less than satisfactory experience.
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- Also Known As:
- Ramada Encore Belfast City Centre Hotel Belfast