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“Forgettable”

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Ramada Encore Belfast City Centre
Ranked #26 of 44 Hotels in Belfast
Reviewed 7 January 2013

Forgot to review this when i stayed in November, but thats what it was totally forgettable!!! On arrival the receptionist was more interested in 'gossiping' with another member if staff about someone else who worked there who they obviously didn't like and totally ignored me. Stood until it got embarrassing before interrupting and honestly never felt less welcome! When i asked if i could leave my bag as it was 40 mins before i could check in (she didnt even check to see if my room was ready) I was shown to a door and told 'throw it in there'. Classy!!! Next morning, no hot water!!! Said to receptionist when checking out and the reply 'yeah i know'!! That was it!!! More staff training required for this one member of staff!! The rest of the staff were excellent and the room spotless clean, what a pity that one thing spoiled it

  • Stayed: November 2012
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1  Thank ladymarmalade40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,126 - 1,132 of 1,689 reviews

Reviewed 6 January 2013

this is the first time i have never left a tip for the housekeeping staff. We checked in on Dec 22nd checking out Dec 24th. We were on the 4th floor and we were woken at about 10am on the 23rd by the staff slamming doors, shouting at eachother down the corridor. We shouted out to them a few times to shut up but they continued with their rowdy behaviour. Also at 9am on the 24th a member of staff tried to enter the room and only stopped when we shouted out.
To balance matters staff on reception were very pleasant and helpful and the guy on the bar was very friendly and efficient

  • Stayed: December 2012, travelled as a couple
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Thank DeniSueAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien D, Manager at Ramada Encore Belfast City Centre, responded to this reviewResponded 9 January 2013

Dear Guest,

Thank you for taking the time to review our hotel. Please know that your feedback is extremely important to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

With regards to the points raised about our housekeeping staff, these will be addressed directly with them to ensure this does not happen again.

We do hope that we can be of service to you again, in the meantime if either myself or anyone of the Ramada Encore team can assist you in anyway then please feel free to contact us.

Once again, thank you for taking the time to post a review and I look forward to welcoming you to the hotel again in the near future.

Yours Sincerely,

Bob McGowan
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

Me and my partner stayed in this hotel last night and for the price we were impressed. Location was very central, the cleanliness was outstanding and any staff we encountered were helpful and friendly. Two reasons why I didn't rate the hotel as 5 star - firstly no wifi in the room as the hotel sell entertainment packages for the T.V. which was annoying but you could use wifi in the lobby so not a total inconvience. Sceondly we both found the bed uncomfortable but this could just be due to our own discomfort as we had been driving for so long the day we arrived. Would I stay here again - maybe as the price and location were good.

  • Stayed: January 2013, travelled as a couple
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1  Thank AnnieMac87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien D, Manager at Ramada Encore Belfast City Centre, responded to this reviewResponded 11 January 2013

Thank you for taking the time to review our hotel. Please know that your feedback is extremely important to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

With regards to your comments about WiFi internet access in our rooms, this is something that we are looking into so please keep checking our website & Facebook page for further updates.

We do hope that we can be of service to you again, in the meantime if either myself or anyone of the Ramada Encore team can assist you in anyway then please feel free to contact us.

Once again, thank you for taking the time to post a review and I look forward to welcoming you to the hotel again in the near future.

Yours Sincerely,

Bob McGowan
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

We stayed here at the start of December. its close to everythin, closer than i initially thought so i was very pleased.rooms are clean and spacious and we got it at a good price.i love stayin in Belfast its a great city.

  • Stayed: December 2012, travelled as a couple
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2  Thank littlemissgiggles12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien D, Manager at Ramada Encore Belfast City Centre, responded to this reviewResponded 11 January 2013

Thank you for taking the time to review our hotel. Please know that your feedback is extremely important to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

Thank you for the great comments about the location of the hotel, it is very central and if you haven’t already done it then the Titanic museum is a 15 minute walk away and well worth a visit.

We do hope that we can be of service to you again, in the meantime if either myself or anyone of the Ramada Encore team can assist you in anyway then please feel free to contact us on.

Once again, thank you for taking the time to post a review and I look forward to welcoming you to the hotel again in the near future.

Yours Sincerely,

Bob McGowan
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

My friends and I spent 3 nights in Belfast over New Year. We stayed at the hotel which has the best location for going out in Belfast. It is very close to several bars, restaurants and clubs all within walking distance so no need for taxi's. The hotel is also only a 10 min walk to the main Shopping area making this the perfect location for a weekend break. The staff could not do more for you and on a daily basis were interested in your day and your plans offering advice and recommendations. The rooms were clean, spacious and well equiped. The staff were very friendly, knowledgable and helpful. We also dined and drank in the hotel, the food exceeded expectations and the prices for both food and drink were very reasonable. I thoroughly enjoyed my New Year and will be returning again to enjoy the friendly culture of the Ramada Encore and the city of Belfast.

  • Stayed: December 2012, travelled with friends
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2  Thank Traveller7NO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien D, Manager at Ramada Encore Belfast City Centre, responded to this reviewResponded 11 January 2013

Thank you for taking the time to review our hotel. Please know that your feedback is extremely important to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. I’m glad that you enjoyed your short break with us and that we exceeded you expectations.

We do hope that we can be of service to you again, in the meantime if either myself or anyone of the Ramada Encore team can assist you in anyway then please feel free to contact us on.

Once again, thank you for taking the time to post a review and I look forward to welcoming you to the hotel again in the near future.

Yours Sincerely,

Bob McGowan
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

Stayed here a few times in the past and decided to book here again after seeing a special offer on internet to have a night out in Belfast. Checked in late afternoon with no problems. Rooms are basic but comfortable and serve the purpose their intended for. Would have no hesitations in staying here again.

  • Stayed: December 2012, travelled as a couple
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Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien D, Manager at Ramada Encore Belfast City Centre, responded to this reviewResponded 11 January 2013

Thank you for taking the time to review our hotel. Please know that your feedback is extremely important to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. I’m glad that you enjoyed your stay with us.

We do hope that we can be of service to you again, in the meantime if either myself or anyone of the Ramada Encore team can assist you in anyway then please feel free to contact us on.

Once again, thank you for taking the time to post a review and I look forward to welcoming you to the hotel again in the near future.

Yours Sincerely,

Bob McGowan
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

Great Location for eating / drinking & shopping, Reception staff v grumpy on chk in but v helpful on departure, rooms very basic and as wood floors in room and slate in bathroom found it very cold. Hotel seems to be tailered to the no frills business trip man. Not what I look for in a city break.

  • Stayed: December 2012, travelled as a couple
    • Value
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Thank Gemma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damien D, Manager at Ramada Encore Belfast City Centre, responded to this reviewResponded 11 January 2013

Thank you for taking the time to review our hotel. Please know that your feedback is extremely important to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be.

I’m sorry that your check-in experience wasn't the best it could be so please rest assure that this will be addressed with the Front Office Manager and your comments will be taken onboard.

We do hope that we can be of service to you again, in the meantime if either myself or anyone of the Ramada Encore team can assist you in anyway then please feel free to contact us on.

Once again, thank you for taking the time to post a review and I look forward to welcoming you to the hotel again in the near future.

Yours Sincerely,

Bob McGowan
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Encore Belfast City Centre

Address: 20 Talbot Street | 20 Talbot Street, Belfast BT1 2LD, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #26 of 44 Hotels in Belfast
Price Range: £67 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Encore Belfast City Centre 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Ramada Encore Belfast City Centre Hotel Belfast

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