We stayed in this hotel for 3 nights.
The hotel gave us 2 twin rooms when we had booked a double room & a twin room (no mention until we found out). I raised it immediately at reception - they acknowledged this but made no apology. Eventually we were offered a double room with disabled access 2 floors below our family (none of us have disabilities). I had to decline - no apology. The rooms were always too hot, the light fittings beside the bed were both loose & on 2 out of 3 nights we were woken in the early hours (0330 & 0400) by extremely rowdy & persistent revellers & the loud knocking of room service. One pillow per bed and the description of wood flooring is a stretch - waxy laminate looking more like linoleum. TV picture on the channels available was extremely poor - filled with sparklies and far below SD - unwatchable. Facilities in room are minimal. Internet not working in both rooms. Parking is a nightmare at weekend and is tightly policed by regular traffic warden patrols. Any overnight arrangements terminate at 0800 and the warden was on the job from that time. I saw him as I placed another parking ticket on my windscreen and saw him issuing tickets rapidly to others who had parked close to the hotel overnight. It would have been helpful to have had this advice from reception - when asked about parking I got a 'shrug' and told - 'try the car park opposite, if you can find a spot'. Luckily another car park user warned me in advance and I avoided the early morining ticket. There is a muti storey car park round the corner in the Cathedral Square - which may be more convenient.
For the price, there are many better hotels etc. in Belfast including some with keener prices offering better facilities. The buffet breakfast was poor in range & quality by NI standards. The toaster had the usual reminder 'not to adjust' the settings but burnt the crusts while leaving most of the bread untouched by heat except to dry the bread out. Soda bread and potato bread were mostly over-cooked and then hard as bricks under the heating lamps. Luckily the plates were very small (to encourage people to take less? - but this wasn't really necessary (lol). Continental alternatives were few in range. The fruit salad was good but somebody must have been watching the news about the birth of the baby gorilla in Belfast Zoo (or had a part-time job as a keeper) as the size of the chunks would have challenged the mother and father of the little one.
Location in the Cathedral Quarter is good - with a few good restaurants and pubs nearby. The Potted Hen is worth a visit.
I communicated our experience to another member of reception staff when we left. Apart from what appeared a half-hearted and belated apology, staff seemed more concerned to establish they had followed their 'script' than with the service the hotel actually offers/provides and the experience of their guests.
Having read through several reviews now, I wish I had paid more attention to the negative expetiences outlined as we have experienced similar. I would honestly never stay in this Hotel again nor could I recommend it to anyone.
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- Also Known As:
- Ramada Encore Belfast City Centre Hotel Belfast