One of the hottest nights of the year air conditioning not working and despite repeated calls to reception nobody able to rectify the situation resulting in a sleepless and distubed night's sleep. Shower tray overflowed due to drain being blocked with accumulation of hair and dirt over many weeks - disgusting! Shower gel bottle empty despite indicators for housekeeping to replace. Receptionist did her best to deal with complaint and referred to general manager who, despite emails and reminders took three weeks to respond with completely unacceptable and insulting email after several broken promises. My family regularly stay at Accor hotels because of the usual consistent high standards and competent staff. This hotel is a disgrace to the group and needs a change of management. I have never been treated with such contempt and insulting attitude anywhere else in the world. Check to see if the manager has been replaced before booking.
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- Also Known As:
- Ibis Belfast Queens Quarter Hotel Belfast