Visited restaurant last night Sat 3/11/12 with the Adviser & 3 other couples who had wanted to experience the bar & upstairs restaurant having heard us wax lyrical about our many previous visits.
Our booking was made middle of September for 8 people.
I phoned the restaurantb Saturday lunchtime just to make sure of our reservation for a table of 8 & a girl confirmed that it was in the book.
We all met up in the bar & had a drink before we headed upstairs. This is were the annoyance started. We were shown to an area with a table for 6 & a table for 2 accross the aisle. When I said to the waitress that this was not satisfactory as the booking was for a table of 8 she calmly stated that they didn't have tables that sat 8. I pointed out that at no time, on booking & on phoning at lunchtime did anyone say that they didn't have such tables. I pointed out to her that there was a table in an area of the bar that would seat 20 if needed she quickly added that they would be using that for others. IT WASN'T USED. Her attitude was not particularly customer friendly.
I stood my ground over the situation and a few minutes later another waitress came to our rescue & organised a booth which seated 6 at a squeeze & she put a table for 2 alongside so were able to all sit together.
A wide range of starters were ordered & were excellent except the Risotto Balls. Give those a miss.
Mains of steaks of various types all round & the verdicts were excellent.
Service was not wonderful having had to ask for menus some 15 minutes having been seated & drinks service a bit slow.
If they are going to take bookings of larger groups they need to get their act together
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