Stayed here at the begining of the year for one night with my partner and 1 year old. The hotel is in a great location with shops, bars, theatres, and restraunts close by. This hotel is one of the older Jurys Inn hotels, but one of the busiest. On arrival I went to check in ( we booked the room online the night before our stay ) it was still part of their xmas promotion, which was very cheap. The woman at the desk first of all looked like she did not want to be working their, sighing constantly at phones ringing, and trying to work the computer system, and just had a face like thunder for what ever reason. She got to serve me, and didn't even look up, she said reservation number and stared at her pc screen. I gave her my print off with all the relevant info. ( the room was paid in full by card the night before ). She yped away and they quoted the price and asked if I as paying in cash or card, I said it was paid for the night before and the print off proved it. She said no thats just reserved the room... I said look ''room paid'' as it was highlighted in red in the print out. And she said the rice was more than what we paid on the online promo, as apparently that should not have still been on their site to choose. I rung my bank and they confirmed the payment came out, but she said I had to pay the difference as it was a website issue. I said thats not my problem its yours/company's, and as the bank confirmed payment I wanted my room guy, to which she sighed and slapped the swipe card/room key on the desk, and turned her back to continue doing other things. I was furious but bit my tongue and continued up to our room. The room was clean, spacious, and had comfy beds. But the mould in the bathroom around the tabs, and shower head were gross, and it smelled damp and unclean. Also the travelcot they supplied was wobbly, and covered in stains and was easy over 10 years old, so we used the spare bed in the room instead. And like in a previous Jurys we askd for an early morning wake up call but it never came. Would not stay here again and that female member of staff seriously needs put on a customer service course and told that eye contact and a smile are important for the job she does!!!
- Official Description (provided by the hotel):
- Boasting a great city-centre location in the heart of Belfast, Jurys Inn Belfast is just across the road from Assembly Buildings Conference & Exhibition Centre and only a 3 minute walk from Great Victoria Street station - this makes it the best place to stay if visiting on business. For leisure visitors the hotel offers an ideal location to explore the city buzz and attractions - situated only a minute walk from Belfast's Grand Opera House, only 2 minute walk from the city's two biggest retail centres and a pleasant 12 minute walk from the beautiful Albert Clock. The hotel features all day Costa Coffee bar, a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10pm for dinner. If you are arriving by car you can avail of the nearby McCausland paid car park located only 2 min walk away from the hotel. Jurys Inn Belfast features 190 spacious and bedrooms that can accommodate a single guest up to three adults. If you are staying as a family, we have affordable hotel rooms available for two adults and two children. At Jurys Inn, we aim to make sure your stay is as comfortable as possible, so we provide you with fresh bed linen with the option for extra duvets and pillows. All of our rooms are furnished with large soft beds, spacious and modern bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Enjoy warm welcome, comfortable rooms, seasonal menus and a memorable visit to Belfast at Jurys Inn. The hotel is undergoing a fantastic transformation this year commencing with bedrooms from the 23rd of January until the 5th of May (10am - 6pm Monday to Friday). Public areas will also be commencing from the 27th of March until the 6th of June. There will remain bar and restaurant services throughout and we hope you enjoy your future stay at our newly transformed hotel. We apologise for any inconvenience caused. ... more less
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- Also Known As:
- Jurys Inn Belfast Hotel Belfast
- Jurys Hotel Belfast
- Belfast Jurys Hotel