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“unpleasant/unfriendly/ignorant staff”
Review of Jurys Inn Belfast

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Jurys Inn Belfast
Ranked #14 of 45 Hotels in Belfast
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 May 2014

Assuming that when people work in the hospitality industry their personality may suit their chosen profession! Cold, unfriendly welcome at reception on Fri 23rd May, even when i tried to lighten the mood and strike up a conversation, it was like talking to a brick wall. Then the doorman that night couldnt have been more ignorant if he tried! THEN.....the housekeeping staff having a conversation before 9 am the next morning outside the door as well as what i can only describe as a building site at work below the bedroom window! Noisy and unfriendly! Severely overpriced for what you get!

  • Stayed: May 2014, travelled with friends
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1  Thank MMCC103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMCM2, Deputy General Manager at Jurys Inn Belfast, responded to this reviewResponded 29 May 2014

Dear MMCC103,

Thank you for taking the time to review your recent stay with us at Jurys Inn Belfast.

I was really disappointed to hear that you had such an unpleasant stay with us last Friday evening and I would like to sincerely apologise for our misgivings on this occasion.

There is simply no excuse for such a lack of customer care and it is obvious we failed to deliver either a friendly welcome or an expected level of hospitality during your visit.

The fact that you were also disturbed by noise from both our housekeeping team and from outside was even more frustrating for you, and I completely understand why you feel let down & that the hotel was very poor value.

We do pride ourselves on our high levels of customer care and value and on this occasion it is obvious that we let ourselves down badly.

I would like to assure you that I will be fully investigating the issues raised in you review and will respond to you with a personal e-mail as soon as I can.

In the meantime if I can be of any further assistance please do not hesitate to contact me on the e-mail address below.

Kind Regards
Stephen McMullan
Deputy General Manager

stephen_mcmullan@jurysinns.com

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Reviewed 28 May 2014

Location ideal to walk into Belfast town, 1st shopping mall I found was opposite the Hotel, the bar was quite expel isle also car park but you can park free on a Sunday on the street but you must leave early, but there is also a car park around the back. There breakfast is worth staying for.
It was Lovely seeing Belfast light up for Christmas.

But we did find the staff very unfriendly.

  • Stayed: December 2013, travelled on business
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2  Thank Samantha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I arrived with a group and it took over an hour to get luggage to rooms. Also, several rooms had radiators that did not work. My room was one without heat on a very cold night but I had extra covers. There was free WIFI throughout the hotel.

Room Tip: Ask for a room on a higher floor, as the road is noisy.
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  • Stayed: May 2014, travelled with friends
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2  Thank Westgalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

What can you say about a place like this? It was clean, it served the purpose for a one night business trip to Belfast. Restaurant really poor, service indifferent to slightly hostile, food very poor. No parking facilities although they have a reduced rate for the cark part down the street. Not a lot more to be said I'm afraid.

Room Tip: If its for business and you go out for dinner it serves the purpose
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  • Stayed: May 2014, travelled solo
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Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMCM2, Deputy General Manager at Jurys Inn Belfast, responded to this reviewResponded 29 May 2014

Dear PatrickC,

Thank you for taking the time to leave a review of your recent stay with in Belfast.

I am so sorry that your stay with us was spoiled by such a poor experience in our restaurant. It is obvious that the customer service you received was well below our usual high standards on this occasion.
We pride ourselves on our friendliness so it is unacceptable for any of the team to be so far below expectation. I can assure you that I will follow up with our Food and Beverage Manager and the individuals concerned to improve going forward.

I would be very grateful if you could contact me on the e-mail address below so as we may discuss further and look forward to hearing from you at your earliest convenience.

Kind Regards,
Stephen McMullan

Deputy General Manager

Stephen_mcmullan@jurysinns.com

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Reviewed 27 May 2014 via mobile

Great location,walking distance to everything,tour buses right outside. Rooms are basic but its perfect for a city visit. Breakfast was fantastic,great selection and everything was fresh. Will definatly stay again,staff were very helpful

  • Stayed: April 2014
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1  Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

We've stayed at jurys inn belfast and we found the staff was helpful, rooms clean, breakfast was average but we've got a rate of £107 per room b&b so we were happy as location is perfect, so close to town and shops. My only complaint is that the room was very noisy, i couls hear the traffic/ noises outside all night, so didnt have a good sleep. Overall it was good value for money.

  • Stayed: May 2014, travelled with friends
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Thank Pichukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

Booked hotel for two nights in May, arived and checked in, got our key cards and when we got to the room we discovered that the room we were given was allready occupied.
We returned to the receptionist and explained our situation. She was very apologetic and offered us complmenty breakfast, premium wi fi and a room upgrade which we thaught was a very nice gesture.
Hotel rooms are very spacious and homely. Staff can not be more helpful allthough waiting times in the bar can be on the high side...
Location wise its absolutly perfect.
Will definatly be staying here again.

Thanks.

  • Stayed: May 2014, travelled as a couple
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1  Thank Mike2012Cork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jurys Inn Belfast

Address: Fisherwick Place | Great Victoria Street, Belfast BT1 6DY, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#3 Green Hotel in Belfast
#10 Family Hotel in Belfast
Price Range: £51 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jurys Inn Belfast 3*
Number of rooms: 190
Official Description (provided by the hotel):
Boasting a great city-centre location in the heart of Belfast, Jurys Inn Belfast is just across the road from Assembly Buildings Conference & Exhibition Centre and only a 3 minute walk from Great Victoria Street station. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10am for breakfast and 6pm to 10pm for dinner. All of our rooms are furnished with large soft beds, spacious and modern bathrooms with complimentary toiletries and a hair dryer, a flat screen TV with Freeview, and Free WiFi - guests who book direct enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme. Between the months of November 2017 and October 2018, 80 bedrooms will be added to Jurys Inn Belfast. The existing recently refurbished hotel will not be impacted, guests should be aware that there will be periods of noise between 9:00am and 6.30pm which may lead to minor disruptions. ... more   less 
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Also Known As:
Jurys Inn Belfast Hotel Belfast
Jurys Hotel Belfast
Belfast Jurys Hotel

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