We stayed here for the first two nights of our honeymoon, naively booking for 11th & 12th July 2010. The room was lovely - big, comfortable, and with a good view. The roblem was with other guests' behaviour, and the hotel's reluctance to do anything about it. All the other rooms about it were occupied by large groups of men only, who seemed to have been drinking heavily, were smoking, very noisy at all hours, banging doors, shouting, etc, and whose behaviour I found very intimidating. The smoke permeating our room set off my athsma, and left my wedding dress stinking.
When we spoke to staff about this in the morning, we were told that they knew about it, but felt that to approach the people causing the disturbance might cause difficulties.
We subsequently contacted the hotel head office with our complaints who said they wanted to resolve our queries, but offered no appology, no further communication, and no compensation for two sleepless (for all the wrong reasons) and stressful nights. Wouldn't stay there again, in spite of convenient location and nice room.
- Official Description (provided by the hotel):
- The Hilton Belfast hotel is an iconic part of he Belfast skyline situated on the banks for the River Lagan in the heart of Belfast City. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast City Hall and Victoria Square. 5 Minute walk to the SSE (formerly Odyssey) Arena and 1 mile from Titanic Belfast. WiFi is available in all rooms and is free for Hhonors members that book direct(Charges may apply to other bookings). The hotel is 100% non smoking, Executive Floor, Executive Lounge, one Restaurant, one Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, nine Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more less
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- Also Known As:
- Hilton Belfast Hotel Belfast
- Hilton International Belfast
- Belfast Hilton International
- Belfast Hilton Hotel