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“nice rooms shame about the place”
Review of Hilton Belfast

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Hilton Belfast
Ranked #20 of 45 Hotels in Belfast
Reviewed 13 May 2014

Room service:
first night 1hr to get room service.
second night exactly the same mealordered.........2.5hrs to get room service.
Room service is a joke, and not worth the money. Menu is basic and nothing new in years on it.

Entertainment:
Televisions are locked to all the worst channels so you are forced to pay to view one of the mainstream movies.
Internet at 15 pounds per night!!! people pay less a month than this for 60mb broadband??!!

Car parking:
20 pounds per night on top of your bill, as the carpark adjoining the hotel is not actually part of the hotel?!!!

over priced and over rated.

Room Tip: find another hotel
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  • Stayed: April 2014, travelled on business
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1  Thank steve p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 19 May 2014

Thank you very much for your recent review.

I am very concerned to see the low overall rating that you have provided the Hilton Belfast, and as such I would like to discuss your experience in further detail.

Please do contact me at ciaran.mcmanus@hilton.com, and we can work together towards a positive outcome.

Kind Regards,

Ciarán

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,546 - 1,552 of 2,993 reviews

Reviewed 12 May 2014

Great Hotel for a city break, great location 5 mins from Central rail station and 5 mins to city centre. Clean spacious room with great breakfast .Nice to unwind in hotel bar which also does good snack food

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Desi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 18 May 2014

Thank you for your great review of our hotel. It looks like we've ticked all the boxes for you.

Hopefully we will have the pleasure again soon.

Kindest Regards,

Ciarán

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Reviewed 11 May 2014 via mobile

Always good
I average 120-150 nights a year in hotels. Hilton Belfast is consistently at the top of the list. Staff always brilliant - very friendly but very caring. 12 stays there in the past year and would never consider staying any other place in Belfast.
City view rooms have a more interesting view in my opinion. Exec lounge is a real haven.
Cannot fault this place.

Stayed: May 2014, travelled on business
1  Thank cardiff1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 18 May 2014

Thank you for choosing to stay with us and for your review of Hilton Belfast. It is very pleasing to read comments from guests who have had great experience with us and is very encouraging to all of the team here.

We are looking forward to welcoming you back in the near future.

Kind Regards,

Ciarán

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Reviewed 11 May 2014

Did your reviewer Sean get confused with another hotel? Five of us stayed here for the Belfast Marathon. Top hotel, with lovely staff. Our rooms overlooked the river and were all spacious, spotless and of excellent quality. Hotel laid on early (and delicious) breakfasts for marathon runners. Special thanks to Ciaran who went out of his way to print our boarding passes and was really helpful despite five ladies of a certain age pestering him! Coming back to stay here with my other half; great location for everything. Thanks Belfast Hilton!

Room Tip: Try and get a room facing the river
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  • Stayed: May 2014, travelled with friends
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1  Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 18 May 2014

Thank you for taking the time to write a top rated review for Hilton Belfast. It is always a pleasure to have our guests share their experiences with rest of the world.

It was a pleasure having you and thank for the mention.

A very warm welcome awaits you on your next stay.

Kind regards,

Ciarán

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Reviewed 10 May 2014

We only stayed in Belfast for one night and the hotel was perfect. Newer and centrally located. We had a nice dinner at the hotel And the rooms were modern. John, the concierge was amazing. Thank you John!

  • Stayed: April 2014, travelled as a couple
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Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 18 May 2014

Thank you for your great review of our hotel. It looks like we've ticked all the boxes for you in order for you to have a memorable stay and also the kind mention of John.

Hopefully we will have the pleasure again soon.

Kind Regards,

Ciarán

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

I stayed at the Hilton last year during the Belsonic Festival and forgot to rate this hotel, or simply pushed the stay away. With the Upcoming Belsonic Festival, I remembered and here we go.

This Hotel has the unfriendliest staff I've ever met. The looked down on us, probably because we booked the room through a deal. And I mean ALL the staff except for the lovely elderly Concierge who really helped us a lot and who was grateful for a tip in the end.

The ugly room (no colors, all grey and brown or black) had a nice view but you could hear the trains from the nearby train station. It was far from clean and I recommend not looking closer at the terrible carpet.

No free Wifi. Yes. Even the cheapest Hostel offers free Wifi to their guests. It was ridiculous.

The breakfast. Well, not much to say but one thing: we couldn't even pick our seats, no. Seats were already picked for us somewhere in the middle of the room whereas I would have preferred to sit closer to the windows. Also the staff wasn't friendly here and very pushy as if they wanted us to leave as quick as possible.

The bar. One word that fits the bar: uncomfortable. It feels like a waiting room in a train station. Very simple, no nice seats or anything. Like the rooms - very boring and cold.

Over all a very terrible stay (which didn't rue our festival feeling but could ruin other people's stays), and I wonder what people think who pay the full price. "Hilton" means nothing but poor service, terrible rooms and a lack of comfort.

Room Tip: don't come here.
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  • Stayed: August 2013, travelled as a couple
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1  Thank Sean O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 19 May 2014

I am disappointed that you have been left with such a poor impression of our hotel. Our aim is to create an outstanding experience at the Hilton Belfast and customer feedback is very important to us. I am particularly disappointed to read that the hotel lacked friendliness.

I must admit that friendliness is one of the main areas which we are complimented on, never-the-less, I am sorry that on this occasion you felt otherwise.

Should you wish to discuss your feedback further please don’t hesitate to contact me directly - ciaran.mcmanus@hilton.com

Thank you for taking the time to review.

Regards,

Ciarán

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Reviewed 8 May 2014

Stayed here for 2 nights in executive room so had the pleasure of the executive suite for pre dinner drinks and nibbles. Maria and all the staff are lovely and can't do enough to please. Central location and within walking distance to all you need to see and do in Belfast. Would recommend this hotel to anyone who visits this beautiful friendly city x

  • Stayed: May 2014
    • Value
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1  Thank Loyalistlassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciaran M, Front Office Manager at Hilton Belfast, responded to this reviewResponded 10 May 2014

Thank you for taking the time to write a top rated review for the Hotel. It is always a pleasure to have our loyal guests share their experiences with rest of the world.

A very warm welcome awaits you and your family on your next return.

Kind Regards,

Ciarán

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Belfast

Address: 4 Lanyon Place, Belfast BT1 3LP, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in Belfast
#15 Luxury Hotel in Belfast
#18 Business Hotel in Belfast
#20 Romantic Hotel in Belfast
Price Range: £85 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Belfast 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Hilton Belfast hotel is an iconic part of he Belfast skyline situated on the banks for the River Lagan in the heart of Belfast City. Next door to the Belfast Waterfront Hall, a few minutes walk to Belfast City Hall and Victoria Square. 5 Minute walk to the SSE (formerly Odyssey) Arena and 1 mile from Titanic Belfast. WiFi is available in all rooms and is free for Hhonors members that book direct(Charges may apply to other bookings). The hotel is 100% non smoking, Executive Floor, Executive Lounge, one Restaurant, one Bar, Fitness Centre/Health Club, Business Centre, Coffee shop, 198 Guest Rooms, Accessible Rooms, nine Meeting Rooms. Check in: 3:00PM, Check out: 12:00PM. Parking available next door - car park for £18.00 per day. ... more   less 
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Also Known As:
Hilton Belfast Hotel Belfast
Hilton International Belfast
Belfast Hilton International
Belfast Hilton Hotel

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