Just home from what I can only describe as a disappointing night at the Europa. As a Northern Ireland local, staying in a Hastings Hotel, I had expected better! To begin with, check-in required a wait in a queue while two of the three Reception Staff dealt with a group of young people, leaving the third to deal with the elongating queue. The room (308) - a Classic room was nicely furnished, but very small, smaller than I expected - the bathroom was quite tiny too, and would only accommodate two people provided one either stood in the shower or sat on the toilet! If you want a view, don't ask for 308, it's one with a restricted view. They do describe the Classic room as their smallest, but it's even smaller than my bedroom at home, and I would not want to spend more than one night there. The rooms were warm and cosy, but I felt too warm during the night, and I only discovered the radiator behind the curtain the next morning. The bed was very comfortable, but the pillows in my opinion were not fit for purpose and "flopped" in your hand thus giving no support for your head/spine while asleep. There were no extra pillows available in the room. Cooked breakfast the next morning too would have been very nice had it not been for the fact that it had been sitting for some time before we arrived. The soda bread was like a brick, the bacon was tough and dry and some of the sausages were really overdone. Another gentleman complained to the waiter about his and had his breakfast replaced. I didn't complain at the time. The cereals. fresh fruit salad etc. were fine, though it would be nice to get a pot of tea, freshly made, rather than a waiter coming round to pour tea from a communal pot - is this really 4* service? Check-out was another queue-waiting game. I did inform the Receptionist (Linda Deegan) of my disappointment and the points mentioned above and told her that I would not be in a hurry to return. She did apologise to me and asked me to come back at a later date when they would improve things. She gave me her card and asked me to ring her personally, but as this was my first stay in the Europa since it was first built, it is unlikely that I will be back in the near future, I wonder will she remember me/be at the hotel in 10 years when/if I ring? Needless to say I was charged the full amount for the night. So, all in all a disappointing stay - one I will not be in a hurry to repeat, but will try one of the other hotels in the area first.
- Official Description (provided by the hotel):
- The world famous 4 star Europa Hotel is superbly located in the heart of Belfast City Centre, and simply epitomizes indulgence. Having undergone major refurbishment the hotel now boasts 272 exquisite bedrooms, making it one of the largest and most luxurious hotels in Northern Ireland. It is also ideally positioned in the heart of the city, next door to the famous Grand Opera House and close to the Waterfront and Odyssey concert venues. ... more less
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- Also Known As:
- Europa Hotel Belfast
- Belfast Europa Hotel
- Europa Belfast