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“Excellent Personified ”

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Europa Hotel - Belfast
Ranked #8 of 43 Hotels in Belfast
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Personified ”
Reviewed 20 August 2014 via mobile

Stayed here on a cold Summers Night last week.
Had a lovely Dinner in the cozy Downstairs Restaurant with my fiancée. This was excellent all round. Service was top notch and food was out of this world. I had the knife and fork ribs and Salmon main. Didn't want to share.
After enjoying dinner we went to the piano bar for a few drinks and again experienced quick and excellent service as we both enjoyed our drinks at the window looking at the winters night down below in August. :)
The next morning check out was smooth and Hugh at concierge was Customer service at it's best.
Cheers Europa ! See you again soon.

Stayed August 2014
Helpful?
Thank BelfastDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear BelfastDev,

Thank you for your lovely feedback on the Europa Hotel. I am delighted you enjoyed your dinner and drinks during your stay. I will certainly pass on your comments to Hugh form concierge, thank you.

Kind regards

Jody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,153 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (718)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Antrim
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 August 2014 via mobile

Stayed here with family went to the grand opera house its very handy to it!! Got upgraded to a executitive suite which was nice of them though to be honest room was a bit shabby and certainly needed a lick of paint!! Breakfast not included which was a bit stingy considerin the price plus was an extra tenner per person ... no thank u!! All in all not bad very central and would be good for tourists otherwise there are nicer more reasonable places to stay in belfast

Stayed July 2014, travelled with family
Helpful?
Thank MyKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear MyKingdom,

I appreciate you taking the time to provide feedback on your stay with us. I am sorry to hear you were not entirely satisfied during your stay with us.
Please feel free to contact me directly should you wish to book in the Europa Hotel again on sales@eur.hastingshotels.com

Kind regards

Jody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spalding, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

The most comfortable bed we have ever slept in. Truly out this world & didn't want to get up! Had standard double which was a little small but facilities perfect. Customer service brilliant. Breakfast brilliant. I don't do lifts & we were on the 5th floor so I used the stairs which were service stairs so not pleasant.

Room Tip: Standard double small so if can afford upgrade.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear Deborah H,

Thank you for your feedback on you stay. I am delighted you enjoyed our cloud beds - they truly are so comfortable.

Kind regards

Jody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enniskillen, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2014

Four adults stayed overnight to celebrate my 30th birthday; staying in two hotel- rooms. Our europa experience ruined the entire celebrations. Having enjoyed a wonderful matinee show in the Opera house, everything went down hill with regards to our planned overnight stay at the hotel. We have experienced the Europa Hotel in the past, eating in the restaurant on many occasions and also staying previously with international visitors who were visiting N.I. We were all hugely excited to experience a return visit to mark my 30th celebrations. Regrettably the experience of this hotel has been memorable and unforgettable, for all the wrong reasons. Consequently, we have been put-off returning again in the future. There are plenty of alternative options in Belfast worth consideration, which we will look at for future visits to the city. The price of this hotel, and the service received was a disgrace to say the least. We arrived prior to check-in, because we were seeing a matinee show in the theatre at 2:30pm. The hotel check-in wasn't until 3pm. One of our rooms was ready though & the duty-manager was able to check us into that room, to leave bags off before the show, so given that we were checking in an early, it was decent of the manager to accommodate us as best he could at that point, and told us to come back after the show when the second room was ready, having put a direct request into house keeping to get the second room ready for our return. The downward spiral came on our return to the hotel (after the theatre-show) a few hrs later, to check into the 2nd room. Dealing another member of staff on this occasion, who I can only detail as being hugely arrogant, and extremely rude, he proceeded to inform us (and also contradict the duty manager who we had dealt with earlier) that the initial check-in "wasn't on the system" (seriously?!) -and that the booking made (one double room, one twin room -with a request made at the time of booking, for both rooms to be adjacent to each-other, or at least in near proximity to one another, as well as needing the twin room to have a walk in shower due to accessibility needs) could not be honoured. There was absolutely no opportunity for discussion or compromise from this particular staff member to accommodate our booking requests. End of story as far as we the customer were concerned. Never mind about the accessibility needs of a walk in shower -we were put in 6th floor superior twin-room, with a shower over the bath, and were told that "all superior rooms have this style" -so bare this in mind if you have accessible needs. The second room, was a "classic" double-room on the 11th floor, with a walk in shower. This member of staff continued to tell us, that "all classic rooms" could accommodate a walk in shower request, but that double beds were the only option... so the saga continued. Checked-in to the 11th floor room and it-stank of stale-smoke, which was reported but not followed up on in any way. The 6th floor Twin superior room was front facing in the hotel, onto the main street, with no air conditioning or room ventilation, so we had to sleep with the window open all night to get air, as the rooms gets warm and stuffy at night. Because it was a saturday night, the street noise was relentless all night. Once the social/pubs emptied and dinned down... the street sweepers and lorries cleaning-up were hot on the scene. NO SLEEP AT ALL as a result. Paying for a room, to stay over night, and none of us got any sleep!! The room on the 11th floor fared no better, and they too reported no sleep from the back of the hotel as they had he joys of listening to the theatre load their stage-set through the entire night, and again, the windows had to be left open to let air into the rooms, with no air ventilation in the room. While we do not expect the Europa hotel to take responsibility of outside street noise, and fully appreciate that it is a central city-location, is it too much to expect ventilated rooms as "standard" in a so called "world-class 4-star hotel" in this day and age? Given that it isn't exactly budget-pricing for even basic accommodation this is one reason we will never return for another stay. Basic things in the superior room were also amiss. For example, toiletries that hadn't been left out, or replaced from previous guests, in addition to lack of tea/coffee facilities -one cup between two people is a careless oversight on house keeping's part. We were also awakened by a drunken-stranger at 2:15am, banging on our bedroom door repeatedly to let him in! As two young ladies on our own in the room, we were startled to say the least, immediately called front desk, and again, nothing was done, or followed up upon!!!!!! Thank goodness for the bedroom-door peep-hole to check who was there before deciding not to open the door to him. He eventually left after we ignored him long enough. Trying to telling him through a closed door, that he had the wrong room only fuelled his persistence to get into the room, so we ignored him hoping he would go-away.

We left the hotel the next day, exhausted, sleep deprived, hugely disappointed and vowing never to return; for a stay, or food, having reported all to the duty manger upon check out. He advised us to submit a letter of complaint, but in all honesty, the damage has already been done. We will book elsewhere in future, without a second thought for the Europa.

In an ironic twist-of-fate having checked out of the eurpoa hotel the next day and then met friends for a birthday lunch, I was given a birthday-gift of theatre tickets and and another overnight stay in the Europa hotel in the winter-time. I will be looking for alternative accommodation when the time comes, on the back of this experience –thankfully the Europa hotel booking can be cancelled and re-booked in another hotel.

This my second experience of a “hastings-hotel” in the space of 3-weeks, having also stayed in a sister-hotel for a different celebration. Having heard such rave reviews for hastings hotels, our most recent experiences were disappointing in both places. Will definitely be staying clear of hasting-hotels in general from now on. A chain-hotel group that are over-priced because they can get away with it in "prime" locations, but the service is woeful and badly lets the customer experience down as a result. Hugely regrettable to be submitting such a negative experience as a northern Ireland local. I would have expected more from our own tourist industry.

Room Tip: Dont stay here.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank mtt991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear mtt991,

I am so sorry to hear of your recent experience at the Europa Hotel. I would very much like if you could contact me personally so I am able to look into this matter for you.

Please contact me on 028 9027 1066.

Kind regards

Jody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Delaware
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 August 2014

The room was spacious and clean, nice bright bathroom. Sheets white and crisp, but the pillows were stale smelling and that put me off a bit. Otherwise, I was very satisfied with my stay. The staff was helpful and the location was perfect, just walked a block and a half to get to my bus tour which left from the Tourist Center, also bus station is next to hotel. Great restaurants near by; Deanes Meat Locker and Seafood restaurants. Side note: I was booked for one night and asked for a second night and got a much cheaper rate from the front desk than I got online.(Tue, Wed)

Room Tip: I tried to find the hotel website, but couldn't, it is found under Hastings Hotels. Maybe you c...
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  • Stayed August 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
Thank Cameo_Alpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear Cameo_Alpha,

I appreciate you taking the time to provide feedback on your stay at the Europa Hotel. It was great to hear you enjoyed the benefits of our superb central location.

Please contact the hotel directly should you wish to stay again for all our offers.

Kind regards

Jody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnaxide, Portugal
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 August 2014

Integrated in one group we got one room in the 8th floor with no airconditioning and no ventilation in the bathroom! Unacceptable.
Great location for those who may like 'movida', two very busy bars just in front with a frequency more than doubtful...
Common areas of the hotel very nice and agreable.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ge9001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear ge9001

I appreciate your feedback on the Europa Hotel. Unfortunately not all our rooms have air conditioning, I would recommend an executive room on this basis should you consider staying with us again.

Kind regards

Jody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunfermline, United Kingdom
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 August 2014 via mobile

Stayed here recently with my daughter, our room was great and the bed was so comfy! Just what you needed after walking all day, felt like heaven. The Hotel was very central and a great spot if you are getting the bus from the Airport as it stops right at the back of the Hotel. We also walked everywhere and again it was all within walking distance. We even walked to Crumblin Road Jail and although it was a good twenty mins it was easy to get to.

Staff very polite and really helpful, nothing too much trouble and even marked our route onto a map for us which was great. Always smiling.

I would definitely recommend this Hotel and would have no hesitation staying here again, very Central and everything within walking distance.

Stayed August 2014, travelled with family
Helpful?
Thank denise a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunnjo, Manager at Europa Hotel - Belfast, responded to this review, 21 August 2014
Dear denise a,

Thank you for your feedback on the Europa Hotel.

I am so pleased you enjoyed our central location and polite staff. We hope you will consider staying with us again.

Kind regards

Jody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Europa Hotel - Belfast

Property: Europa Hotel - Belfast
Address: Great Victoria St., Belfast BT2 7AP, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Belfast
#6 Luxury Hotel in Belfast
#7 Business Hotel in Belfast
#9 Romantic Hotel in Belfast
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Europa Hotel - Belfast 4*
Number of rooms: 240
Official Description (provided by the hotel):
The world famous 4 star Europa Hotel is superbly located in the heart of Belfast City Centre, and simply epitomizes indulgence. Having undergone major refurbishment the hotel now boasts 272 exquisite bedrooms, making it one of the largest and most luxurious hotels in Northern Ireland. It is also ideally positioned in the heart of the city, next door to the famous Grand Opera House and close to the Waterfront and Odyssey concert venues. ... more   less 
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Also Known As:
Europa Hotel Belfast
Belfast Europa Hotel
Europa Belfast

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