Stayed here for two nights in September. On arrival 3.30 pm problem with room. Clearly heard one receptionist to another that our room had been already allocated! Was asked did I still want a twin! Yes, I did as I was travelling with my Mum.
I was told very politely and with apologises that room would be ready in 15 minutes and receptionist would get on to housekeeping. Have complimentary tea and biscuits if we wished. Still waiting at 4.30 checked with receptionist at least twice she was trying to sort out problem, during this hour arrival of coach bus, well porters running from all airts and parts of hotel to empty bus!!!! suitcases filled reception, mine were still in hired car, finally go and get suitcases it is 4.50 pm no offer to get suitcases for me, trying to get suitcases and elderly Mum walking with stick in lift........just carry on guest as you were, while we sort out coach party suitcases which will be delivered to their rooms, one of which I am sure was originally ours. They did not have to wait a hour as there was a very pushy woman marching about reception making sure that things were going fine much to the detriment of us.
This was no fault of "on duty" receptionist she kept apologising for our situation.
First night dinner - the poor man in charge of restaurant seemed to be showing people to table, taking orders for drinks and food, plus serving food, while again coach party were making a racket and had a good few waitress to help them. God forbid that a party of US0fA people should have to wait for their dinner. Second night dinner was better he had help and was not running around like a headless chicken.
Room clean and all amenities in it, food, good and plenty at breakfast and dinner. Staff at breakfast friendly and helpful as was the main person at dinner and receptionist.
First impressions count and being pushed aside and forgotten about was not very good, an offer to get our bags and be delivered to our room surely was the minimum I would have expected from this 4star hotel.
From our experience the US dollar is king here.
- Official Description (provided by the hotel):
- The Stormont Hotel is situated in the leafy suburbs, four miles from the City Centre, overlooking Stormont Castle. Renowned for its professionalism, the Stormont hotel has 105 bedrooms and 15 conference suites. There are many attractions within close proximity to the hotel including the spectacular scenery of County Down, and over 20 golf courses. ... more less
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- Also Known As:
- Stormont Hotel Belfast