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“cosy friendly hotel”

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Malone Lodge Hotel & Apartments
Ranked #18 of 45 Hotels in Belfast
Certificate of Excellence
Reviewed 20 August 2013

stayed for bruce springsteen concert, prices hiked for the concert, nice friendly hotel, off street parking very good and free of charge. breakfast cooked to order and served by waiting staff much nicer than other hotels were it is mass produced, staff very friendly especially Sean and Vijay in the bar

  • Stayed: July 2013, travelled as a couple
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Thank Una F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

Many thanks for your review I will be sure to pass on your feedback to the team. It really matters to us that our guests enjoy every aspect of their stay. We're so pleased to hear that you had such a lovely stay with us here in the Malone Lodge Hotel and Apartments and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.

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1,018 - 1,024 of 1,525 reviews

Reviewed 20 August 2013

I stayed in an apartment here at a weekend. I was surprised and delighted with the apartment. It had a sitting room with a small kitchenette with water, milk and chocolate in the fridge. A large bathroom had a bath with a hand held shower attachment, around the corner in the bathroom was a large shower. The bathroom was well lit and had a small magnifying mirror attached to the main mirror - brilliant. The bedroom was large, had extremely comfortable beds, an iron and ironing board, a hairdryer and a large mirror with sockets directly underneath. The apartment was spotless, modern and comfortable. I have stayed in hotels in the so called "luxury" category costing 3 times as much and more than the Malone Lodge that have fallen well short on Malone Lodge standards. Decent lighting, mirrors, well placed sockets and the bathroom have been given thought here. Any hotel I stay in in future that does not meet this standard will be advised by me to visit the Malone Lodge to see how things should be done. There was a wide and varied choice of foods for breakfast. The staff are pleasant, friendly and helpful. Well Done Malone Lodge, I would not stay anywhere else in Belfast, what is provided here is excellent value and of a very high standard.

  • Stayed: August 2013, travelled with family
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2  Thank Martha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

Thank you for taking the time to review the Malone Lodge Hotel and Apartments. It is great to hear that you enjoyed your stay with us and our Hotel, great location and our great team here met your exceptions. At Malone Lodge Hotel and Apartments we continuously strive to deliver a high level of service and it's great you feel this was achieved. Once again thank you for taking the time to review your stay and we look forward to welcoming you back in the future.

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Reviewed 19 August 2013

Having stayed in the Malone Lodge apartments for one night I can safely say I was disgusted by what can only be classified as shocking customer service and deceitful representation. The cost of the apartments were £175 which I booked online, however upon arrival the reception tried to charge me £190. Having parked the car at the Malone Hotel we went for a bite to eat and a few drinks, as we came back we were instructed the apartment was a ten minute walk, at this stage we all had consumed some alcohol, so we had to walk with all our bags.

NIGHTMARE!!!!!!

Stayed: August 2013, travelled with friends
2  Thank Big_pad209945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion the apartments did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that we will be making every effort to resolve the issues raised. Thanks you once again for your review.

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Reviewed 18 August 2013

Stayed in the 2 bedroomed apartment. Checked in at their reception located in Eglantine Avenue. The hotel looked quite nice. I was then given a map and directions to the apartment block which was located across the Lisburn Road in a street linking Doneybrook Street and Tates Avenue. Now from previously living in Belfast for over 8 years, I know from experience that this is not a good area! I couldn't believe that I had just handed over £100 to actually stay there! No-where on the Malone Lodge Hotel website does it give this address as being where some of there apartments are located. I presumed they were in Eglantine Avenue, beside or opposite the hotel. I would never have booked the apartment if I had known of their location.

The street was very run down. Because of a concert in the area that night, there were a lot of young people drinking and very drunk in the street. There was a convenience store on the corner with a security guard outside which says it all about the area. I felt very unsafe staying here.

The apartments themselves are in a building which resembles a hostel, not a hotel. The apartment itself was musty, with very basic dated furniture. You can hear everything from the other apartments, there is no soundproofing. None of the photos on the website remotely resembled the apartment I was staying in. I was booked in for 5 days and cancelled the rest of my stay the next morning. I couldn't leave the apartment quick enough!

Room Tip: Ensure you ask where your apartment will be located before you book!
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  • Stayed: August 2013, travelled with family
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6  Thank Tonifermanagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion the apartments did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that we will be making every effort to resolve the issues raised. Thanks you once again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2013

We stayed in a spacious apartment for 2 at the top floor, very clean and quiet located a short walk from Queens University and the city centre. Fantastic bed!!! Daily breakfast and cleaning provided. Free wi-fi. Very helpful staff. Excellent value. Highly recommended.

  • Stayed: August 2013
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Thank ValMella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We're so pleased to hear that you had such a lovely stay with us here in the Malone Lodge Hotel and Apartments and we do hope to see you again in the very near future. Thank you once again for taking the time to review your stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

August 2013 - What a wonderful place in the heart of the University quarter in Belfast! The location was perfect for connecting with any form of transit while still maintaining a quiet atmosphere. From reception to lounge/restaurant staff to housekeeping, the employees made guests feel more than welcome! The lobby area is set up perfectly to enjoy a visit with other guests while enjoying a snack or beverage. Tours can be booked right at the front desk with pick up service at the front door. Staff are friendly and accommodating and will make time for you no matter what. The food is amazing and the restaurant offers a diverse selection. Rooms are well kept and comfortable. Given the opportunity I would stay here again in a heartbeat!

  • Stayed: August 2013, travelled with friends
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1  Thank Lara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

Thank you for taking the time to review the Malone Lodge Hotel and Apartments. It is great to hear that you enjoyed your stay with us and our Hotel, great location and our great team here met your exceptions. At Malone Lodge Hotel and Apartments we continuously strive to deliver a high level of service and it's great you feel this was achieved. Once again thank you for taking the time to review your stay and we look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Stayed on 9/08.Room was on 3rd floor . 321. Large bedroom small bathroom , shower head at shoulder height. Thought there was a foul air smell in bathroom , put it down to heat. Had dinner in Fork & Spoon could not fault it , good value good service and friendly staff. Woke in the middle of the night noise on street and room very stuffy and smell from bathroom. Could have done with air conditioning .Good selection at breakfast. Told lady at reception about smell.
Would stay again but would want one of the rooms shown on the website.
We were unlucky with the room and should have complained when we got the room.

Room Tip: Ask for a room on the 1st or 2nd floor.
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  • Stayed: August 2013, travelled as a couple
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Thank Bateman1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aweegem, Manager at Malone Lodge Hotel & Apartments, responded to this reviewResponded 23 October 2013

Thank you for taking the time to review your stay with us. It really matters to us that our guests have a comfortable night's sleep and great food. For this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our guest's needs and expectations. We hope to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Malone Lodge Hotel & Apartments

Address: 60 Eglantine Avenue, Belfast BT9 6DY, Northern Ireland
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Belfast
#12 Romantic Hotel in Belfast
#13 Luxury Hotel in Belfast
#17 Family Hotel in Belfast
Price Range: £77 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malone Lodge Hotel & Apartments 4*
Number of rooms: 102
Official Description (provided by the hotel):
Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotel. Our newly refurbished Knife & Fork Grill restaurant can accommodate up to 80 guests and was ranked in the top 5 steak houses in Belfast recently. ... more   less 
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Also Known As:
Malone Lodge Hotel And Apartments
Malone Hotel Belfast
Malone Hotel Apartments

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