My wife, daughter and I stayed for a Sunday night. We've stayed (both hotel and appartments) quite a few times over the past 10 years or so - its usually our first thought when in Belfast. We had booked for dinner in the restaurant which was confirmed at check-in (which was fast and painless). Went for a drink in the bar first. I asked a waiter from the restaurant if we could see some menus and he said he would bring some. He didn't. After a good wait I asked a different waiter who was walking through the lobby. After another long wait menus arrived. No-one came to take our order so eventually we took our drinks into the restaurant ourselves and were seated quickly. There seemed to be a lot of staff around and our order was taken. Quite a long wait for starters but when it came it was good. No-one asked if our 10-year old daughter would like her mains with our starters (surely standard practice nowadays) so she had to sit reading while we ate. Asked for more drinks which was fine - although a cider we were informed had to come from the other bar as there was none in the restaurant bar. No problem - but it was a very long wait.
Then the funny bit - as we were waiting for mains to arrive one of the waitresses asked if we would like to see the dessert menu! Our mains did arrive eventually, but had to ask for the vegetables. And our daughter was served last! She wanted vinegar which we asked for and were reached a bottle which was empty. On the next pass of the waiter I asked for another and yes, you've guessed it, was given another empty bottle... Eventually they sorted it.
Mains were good, as were desserts, albeit it on the small side in this fixed price menu (£17).
Overnight stay was uneventful - good sized room, no issues. In the morning got a knock on the door at 11 and a rather serious housekeeper person (foreign accent) wanted to know when we were leaving as 'she needed the room now'. OK, I replied, we'll be a few minutes yet. She wasn't impressed, staying put and asking 'Well when? I don't want to have to come back and knock knock again'. Not a smile, not friendly at all. She reminded us that check-out was 11 - it was just gone 11 by my watch. I was tempted to throw the door open and let her in while we threw our stuff together. Her attitude was unacceptable.
Left very soon after - couldn't wait to get out to be honest.
Positives: good location, good decor/furnishings.
Negatives: poor service, attitude of housekeeper.
- Official Description (provided by the hotel):
- Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotel. Our newly refurbished Knife & Fork Grill restaurant can accommodate up to 80 guests and was ranked in the top 5 steak houses in Belfast recently. ... more less
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- Also Known As:
- Malone Lodge Hotel And Apartments
- Malone Hotel Belfast
- Malone Hotel Apartments