Stayed here last saturday night with my wife. First of all when we arrived, we thought what a lovely hotel - then we were shown the apartments.... Which were across the road and not actually on the hotel grounds. We were shown our room then a few minutes later, told we had to move as it wasn't actually our room, but it would be ready in a few minutes. ( Good job as there was damp on the roof of that apartment)
We were advised they would sort us out with tea and coffee whilst we waited - noone came near us or made an attempt to apologise for our inconvenience. We had to wait the best part of an hour before we were shown to our room, meaning we had less time to do what we wanted before everywhere started to close.
Rang the reception to advise of our inconvenience, they did not answer the phone. Walked over to the reception and was abruptly asked to wait a minute. After clearly feeling discriminated against because I did not look quite like their 'regular' clientel, I thought to save embarrassment and bite my tongue.
We asked what time we could check out at when were showed the room and were advised 12:00, left the room however, at just after 11:00 and were locked out.
When we checked in I thought nothing of being asked for a pre-payment on my card, until we realised we were the only ones that seemed to have had to do this. (according to other neighbouring guests).
Upon check-out we were not asked how our stay was either - I just wanted to get out of there and go home.
Really was not made feel welcome at all...
The best of it all is, we are quite respectable people with respectable appearances.. I'm not quite sure what the issue was, as I can see lots of glowing reviews on here.
PS. There was also a certain type of curly hair in the bed that did not belong to us.....
- Official Description (provided by the hotel):
- Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotel. Our newly refurbished Knife & Fork Grill restaurant can accommodate up to 80 guests and was ranked in the top 5 steak houses in Belfast recently. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Hotelopia, Lastminute, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Malone Lodge Hotel & Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Malone Lodge Hotel And Apartments
- Malone Hotel Belfast
- Malone Hotel Apartments