For those of you who do not know Belfast I will inform you that the Malone Road is known at the well to do area of Belfast. Malone Lodge is situation just off this road and itself and its apartments suggest luxury and elegance in their descriptions.
To begin with the apartment itself was unimpressive and rather dull. If that was the only problem it would have been acceptable, however the list continues...
The dull grey carpet had several stains in the hallway, a hallway which was dimly lit with shallow lighting.
After one person took a bath we were appalled to discover that the water had already run cold - in an apartment meant for 5-6 people. It did not heat either when the heater was switched on. The shower head that was part of the bath didn't work properly, it shot water in every direction. Thinking wisely I decided to attempt to use the electric shower on the wall. This was hot for a while and then turned cold. When I turned it off and hung it up it continued to drip down into the bath below even after I'd dried it. When later I attempted to turn it on again it would not work at all.
The locks would also stick and the decor in the hallway was dated and bland to say the least, there was nothing special about it, it was drowsy and depressing. The man at reception told us that the left wouldn't go up to our floor, yet it did when I tried to take it...
Essentially this is incredibly unacceptable for a hotel/apartment combo that boasts a four star status and an award winning reputation. Absolute nonsense. I seriously hope we are not excepted to pay the full amount because this was a very poor attempt at luxury at too high a price.
- Official Description (provided by the hotel):
- Discover tranquility and a welcoming Irish Hospitality at the award winning Malone Lodge Hotel, Apartments & Suites which is situated in the peaceful, leafy suburbs of the Queen's Quarter of South Belfast, just minutes from the city centre. The four-star Malone Lodge is one of Belfast's finest boutique townhouse hotel. Our newly refurbished Knife & Fork Grill restaurant can accommodate up to 80 guests and was ranked in the top 5 steak houses in Belfast recently. ... more less
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- Also Known As:
- Malone Lodge Hotel And Apartments
- Malone Hotel Belfast
- Malone Hotel Apartments