Firstly, I'd like to say that the staff at this hotel were excellent and tried their best to sort out a comfortable bed for us.
The room itself was spacious, clean and smelled fresh. OK the view of the back of a terrace of houses and barbed wire wasn't great but we just needed somewhere safe to park the car and warm to sleep and on the face of it, the hotel was just fine.
The food was great, bar well stocked, breakfast very good indeed. Even on St Patrick's night we weren't disturbed by noise from other guests.
The significant and very disappointing issue, and the reason we have given only an 'average' review was that our bed had a cheap, nasty mattress with a zero comfort score. If I moved, the whole mattress moved - it was like trying to balance on a bouncy castle or a particularly wobbly jelly. There was no way the two of us were going to get a comfortable night's sleep on it.
So the staff took us to various empty rooms, but in every case the mattress was just the same. There was no option but to get extra bedding and try the sofa bed.
This wasn't any better - possibly even (if that were possible) worse...... so he had the sofa bed and I had the jelly-bed. So much for a romantic night away!
We didn't sleep well at all, despite having worked 23 hours the day before (yes really!) and being completely exhausted. I left the hotel the following morning more tired than I had been when we arrived.
Would we go back? No. But not because of the staff, location or anything else other than the dreadful bed. Holiday Inn really need to look at their procurement and ask why these mattresses are so different from the ones in their other hotels.
A really big let down - and not what we expect from Holiday Inn Express.
- Official Description (provided by the hotel):
- The Holiday Inn Express Queens Quarter is a modern 3 star hotel nestled in the centre of the lively Queens Quarter area in Belfast. The hotel is a welcoming, contemporary and stylish hotel, with competitive rates that are the obvious choice for both the business and leisure guest. The hotel is located in the beautiful and entertaining Queens Quarter which is within 2 minutes walk of the many restaurants, bars & cafes of the popular Botanic Avenue & within walking distance of the historic Queens University. Belfast city's main shopping & business areas are all within walking distance including the fashionable Castlecourt shopping centre and Victoria Square shopping centre. Belfast has fantastic and fascinating major tourist attractions and the Holiday Inn Express Queens Quarter is situated close to many of these including Ulster Museum, SSE Arena, Crumlin Road Gaol, Titanic Centre & Botanic Gardens. The Holiday Inn Express Queens Quarter offers competitive rates and Complimentary Wi-Fi in all public areas & a traditional cooked buffet breakfast is included and served by our friendly staff from 7am until 10am. The hotel has 114 ensuite bedrooms which are attractively designed & offer flat Screen TVs, radio, telephone, free wifi, power shower, hairdryer and tea & coffee making facilities. There are six well equipped meeting rooms all located on the ground floor, seating up to 120 people. There is a bar & restaurant serving delicious food at great prices. Holiday Inn Express Queens Quarter benefits from excellent transport links and The Great Victoria St bus & railway station is within 5 minutes, whilst the M1 & M2 motorways are also within short proximity. The hotel is a short taxi ride from the George Best City Airport & the International Airport & Ferry Terminals. Please excuse our appearance as we enhance our hotel for the future. We’re investing in our hotel and extending our bedrooms to offer our guests more comfort & choice. We want you to enjoy your stay with us, so we will aim to keep construction disruption and noise to a minimum. Our onsite car park will be unavailable during the first phase of the building works. Guests are welcome to utilise on street parking facilities nearby during this time. The hotel car park will re-open for guests in Autumn 2017. Please speak to a member of our team at any time during your stay for any queries or concerns. We thank you for your understanding and look forward to bringing you our enhanced facilities. ... more less
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- Also Known As:
- Holiday Inn Express Belfast City Queens Quarter Hotel Belfast
- Holiday Inn Belfast