We stayed at La Mon for three nights recently and were extremely disappointed in our expectations. We arrived to a somewhat unprofessional welcome where no porter met us to assist us to our room, which we would expect of a four star hotel.
The room was very basic, overlooking a car park which was extremely noisy. The room was small and cramped with a very small bed and we felt there were little touches lacking compared to other four star hotels we have stayed in.
We ate in the bistro the first night and the food was tasty enough but the environment lacked any atmosphere. The furnishings were poor and lacklustre and it felt more like sitting in a supermarket cafe than a four star bistro.
We were excited about having access to the country club and it's facilities , we found them to be poor and were astounded to learn that if we wanted to use the facilities we would have to wear a bathing cap at all times, which we were expected to pay for. This was relayed to us by an extremely unprofessional member of staff. I decided to book a back massage ( I was stressed enough!!!) but could only reach an answering machine where I left a message with name, room number etc but I'm still waiting for that massage!
Most of the staff were friendly enough and I feel that the problem lies more with the managing aspect of the hotel. A little more effort and it may come up to par with a glorified Travelodge.
- Official Description (provided by the hotel):
- La Mon Hotel is a superb 4 star venue, 15 minutes from Belfast City Centre. It is complete with a luxury Health club, including a 15m Swimming Pool, Gymnasium, Tennis Court, Putting Green, Beauty & Hair Studio. Moreover La Mon's 120 luxury bedrooms and Award Winning Cuisine offers the chance to escape the bustling city and retreat to an altogether more luxurious and informal environment. Perfect for a Family Break or a Romantic Weekend Away. ... more less
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- Also Known As:
- La Mon Hotel And Country Club
- La Mon Country Hotel
- La Mon Country Belfast