The hotel itself has decently clean rooms and dated but livable decor. I had, however, a very poor experience with the staff working there. Coming back from a restaurant I found I had lost my key. Not great, I know, but I was subjected to a genuinely sarcastic tirade and told I wouldn't be given a spare by a woman whose customer service actually shocked me. So much so that it became less annoying than funny and at least her colleague rolled his eyes and fetched me a spare. I had left the key at my partner's house (we were getting married the next day!) but was amazed to be subjected to a rerun on returning the found key. When I finally confronted the receptionist about her behaviour I got a sort of apology, but am still astounded enough to have been spoken to like that to write up my experiences a month later. More straightforwardly incompetent was the decision to re-room my mother (without apology or, initially, explanation) on the second night in what didn't seem a full Belfast hotel in November because "we have a family coming". She was left to move her own bags from a room booked months in advance. Finally, the function room downstairs houses a disco on a Friday night to 1 a.m. or so (possibly other nights as well) which are loud in the poorly soundproofed bedrooms. More positively, the hotel building houses a very pleasant Chinese restaurant which is a separate business.
- Official Description (provided by the hotel):
- The Iconic Lansdowne Hotel is now under the new ownership of Metro Inns.Situated in the picturesque Cave Hill area of Belfast just 3 miles from the City Centre and just a stone through away from some of Belfast's popular tourist attractions, with our newly refurbished bar and restaurant and conference rooms the Lansdowne Hotel meets the needs of business and leisure traveller alike. The private hotel offers free Wi-Fi has easy access to all major air, sea and land routes. The bedrooms provide everything you require for a stress-free and relaxing stay. ... more less
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- Also Known As:
- Lansdowne Court Hotel Belfast
- Belfast Court Hotel Lansdowne
- Lansdowne Court Belfast