A long weekend in Belfast in December is a great idea - the shopping is great and the German Christmas market really adds to the festive atmosphere. This was my second year to visit over the first weekend in December. Last year I stayed at the Tara Lodge (fabulous), but this year I decided to try somewhere different.
I picked the Crescent Townhouse as it seemed to be of a similar standard to the Tara Lodge, and is located just around the corner from it. However, two properties could not be more different.
On arriving at the Crescent I was impressed by the exterior - a Georgian type townhouse. The small reception is located between the entrances to the bar and the Metro restaurant. Check in was fine, though there is no lift and we had to lug our bags right up to the top floor.
Good first impressions vanished however, the moment we opened our bedroom door. The spacious room was dimly lit, with a tiny double bed, unbelievably small tv and a VERY pungent odour of cigarette smoke. I then noticed that our room was labelled 'designated smoking room'. This irked me as I hadn't requested a smoking room - though I wouldn't have been hugely bothered if we had been allocated one, as rooms do tend to be aired after each guest. But this room smelt like a party had been held there - a party which went on for weeks. And as I had a heavy cold, the last thing I wanted was to continually inhale stale smoke.
My disappointment was compounded when my boyfriend turned on the shower (a fitted shower over the bath) and informed me that there was very little water pressure. I went in to check and discovered that there was in fact only a trickle of water coming from the shower, with a minimum of pressure. Definitely not enough to shower or to wash one's hair, and the shower-head was also not removable.
I decided to go to the reception immediately and mention our problems as I was sure that there would be an easy solution - perhaps someone would offer to air the room, or get a plumber out to look at the shower. However the young woman manning reception treated my enquiry with disdain, and informed me that the smell was my own fault for not booking a non-smoking room, and then stated that "no one else" had ever complained about the shower, which I found very hard to believe. She did however offer to show me the only other room available that weekend, their disabled room. I viewed this room but decided that it would not be suitable for us, given that it was much smaller and also fitted with all of the items which make a disabled person's life easier - rails on the wall, a special shower, no bath etc. Once I turned down this room, no other attempt to help us was made. I asked the receptionist to be sure to let the manager know of my complaint and I returned to our room feeling very let down, and contemplated checking out but realised that our options would be very limited on a busy Friday in Belfast.
Things improved slightly the next day - after housekeeping serviced the room the smell dissapeared which made the room a lot more pleasant. However the shower never improved and I had to spend £20 on a wash and blow-dry as there was no way to wash my hair in the trickle of water from the shower.
During our stay we ate in the Metro restaurant which I could not fault - a high standard of food and impeccable service. We also had a drink in the bar which seems to be quite popular locally.
On checkout on the Monday the daytime receptionist asked was everything ok with our stay? I told her again about the smell in the room and the shower - she seemed to already be aware of our previous complaint and said that a plumber was coming that day. Sadly this was of little use to us as we had already spent our three nights at the hotel. Given the acknowledgement of the problem it then disgusted me to be presented with the bill and to see that there had been no discount to make up for the lack of a functioning shower during our stay. We paid and left, being sure to tell the receptionist that we would be returning to the Tara Lodge on our next visit!
- Official Description (provided by the hotel):
- Tucked away in the heart of the bustling Queen's Quarter, the historic Crescent Townhouse Hotel and our friendly staff are ready to welcome you to Belfast where we will endeavor to make your stay as special and memorable as possible. This well-appointed boutique hotel has been carefully and thoughtfully designed to give a contemporary feel in a classic setting. It features traditionally decorated rooms with comfortable, modern amenities including a flat screen TV/DVD and free Wi-Fi. The lavish Suites are decorated in traditional Victorian style fitted with dark mahogany canopy beds, floral drapes, antique wing armchairs and a roll top bath and walk-in shower. A wide range of food is served at the hotel's restaurant, which includes specialties made with locally sourced ingredients. The breakfast, with many options to choose from, is served daily. You can choose to include the breakfast in your accommodation package or purchase it separately. Metro Bar offers a more relaxed welcome with a full bar food menu available every lunchtime and evening. The atmosphere is lively, warm and friendly and the famous Belfast banter goes on well into the night. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Priceline, Agoda, Odigeo, Evoline ltd, HotelQuickly and Cancelon so you can book your The Crescent Townhouse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crescent Townhouse Belfast
- Crescent Townhouse Hotel Belfast