My first room had a view of the kitchen roof top complete with the on/off buzzing of an extractor fan; blood stain on one of the beds not changed despite daily housekeeping.
Breakfast on the first morning was serenaded by the chef whistling loudly in the nearby kitchen; little choice for breakfast - I had a greasy fry and stewed coffee.
Breakfast on the second morning, there was cleaning of the glass doors going on right beside me; breakfast came on a plate that had been through the dishwasher so many times the surface was scratched and rough.
I asked for a room change and was promptly given another room - that had another extractor fan right outside - seriously?! There was also the sound of dripping water, also kitchen noise of plates clattering and again chef whistling.
Internet stopped working - phoned reception and no-one picked up, tried again shortly after, the first lady on reception was good but when I phoned 2 hours later the second lady was abrupt and obviously couldn't be bothered.
Breakfast on the third morning, coffee was poured from a hot jug and got half a cup, when I asked for a refill the guy took my cup into the kitchen to refill - ?; a chef came out and instructed how the room was to be laid and that then started around me.
Reception staff do not acknowledge guests, no customer service.
I emailed reception 3 times and no response back at all.
When I went to reception to check out early and explained the above the only reaction was to print off my bill - 2 reception staff present and neither bothered to try and resolve.
Rooms are nice and modern but staff are not hotel staff, they have no idea.
No response needed from the hotel please - too late.
NITB - this cannot be a 3 star hotel.
Wish I had of read tripadvisor before I booked.
- Official Description (provided by the hotel):
- Situated in the Belfast suburb of Carryduff only a 15 drive from the city centre and close to George Best City Airport and the harbors. This property is situated on the A24 which is the main route to Newcastle Co Down where you may visit the beautiful Mountain of Mourne areas or Downpatrick to visit St Patrick's grave and continue onwards to the beautiful Strangford,Lecale areas. The hotel has 29 outstanding en suite rooms with complimentary tea and coffee making facilities, hairdryer, iron and ironing board and tv set. Wifi is also available throughout the building. The newly refurnished restaurant is open from 7 am right through to 9.15 Pm each day and 8.15 Pm on Sundays. The hotel has two public bar areas and comfortable out door areas for you to dine or enjoy a drink. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Priceline, Ebookers, Hotels.com and Hotel.de so you can book your Ivanhoe Inn and Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.