Well - I stay regularly stay in hotels across the UK for business (weekly) and pleasure. This is the first time ever I've felt compelled to put comments on a website such as this. I was appalled by the bedroom standard and the customer service (in particular the Manager - Malacy). A group of 11 travelled to Belfast two weeks ago on our annual reunion. When I first saw the bedroom, I thought it was some kind of joke being played on me! It was less inviting than a Travelodge bedroom. The walls were all white with no pictures, old curtains and an awful standalone pine table that looked like it had come from a charity shop. No armchair, No drawers and a few cheap plastic hangers for your clothes. Just all badly in need of a refurbishment. It felt like a Psychiatric room
We called the Manager and rather than admit that it was sub standard, did a great job of making excuses - including telling me that its what you get when you book a £60 room! I retorted that it was actually 2 nights at £79 and he replied that the Booking Agency get 20% of the booking (like that is my problem as the end customer). In fairness, he offered to move us to another floor where the rooms were far better but as we were with 9 others all on the same floor, it wouldnt be pratical for us to be going floor to floor during the 2 days - so we decided to stick it out. I did expect some kind of recompense (even free breakfast) but he said that was not possible and offered to get us a drink on the house! Which was far from compensation or acceptable especially as I dont drink.
Admittedly the meal i had on Friday evening was lovely except that price changed from me asking beforehand, to the bill arriving. The waiter then said that it had gone up recently to which I replied "what in the last one hour?". The difference was however deducted when I complained on checking out. Lastly, the breakfast that I paid for on Sunday was poor. Asked for a cheese, tomato and onion omellette. When it arrived, it was just cheese and onion so the waiter took it back. When it returned, it was the same omellette just with uncooked chopped tomatoes in the middle and flipped over. Emmm...Flawty Towers or what!
When I returned to London, I was still a bit pivved so called them. A new Duty Manager was far more understanding and apologetic but then went off to speak to Malacy and came back to say that we were offered an alternative room so there's not much they can do! He said that he would take it up again with Malacy but not heard everything in 2 weeks - hence my comments here. I for one would never wish to stay there again when there are so many choices and far better service available elsewhere.
- Official Description (provided by the hotel):
- A well established, independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alike. Private coach and car parking. ... more less
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- Also Known As:
- Best Western Belfast
- Belfast Best Western