I would never stay in the hotel again, I was very disappointed when I arrived. The room looked okay on first glance, but two seconds in to I realised it wasn't that great. The furniture in the room was all damaged and chipped, the wall had what looked like alcohol splattered all over it. There was also only one chair and the mirror wasn't situated behind it which made it awkward for putting on my make up. The bathroom had really cheap fixtures and fittings, the glasses were caked with dust and looked like they weren't changed from for weeks. I also found some hair in some clips under the tray in the bathroom which made me further believe the tray hadn't been cleaned or change in a while. The bathroom light would only turn on if you switched on the main room light first which is inconvenient at night when you are trying not to wake your partner, also the bathroom fan was very noisy and there was no way to turn it off and keep the light on.
The people next door to us were being really loud, shouting in the hallway, playing loud music, I could hear them through the walls, it sounded like they were having a party. I wouldn't mind normally a bit of noise but it was nearly two in the morning and I wasn't sleeping well because the bed was super uncomfortable, the blannket just felt weird and I had to use the cushions for pillows because the feather ones were so uncomfortable. Everything about the room screamed cheap and I was very disappointed.
They took a deposit of 50 pounds of my fiance's debit card and it took three days to be refunded, this wasn't explained , they said they were taking his details in case there are further charges, but they automatically took money.
I wouldn't recommend this hotel to anyone.
- Official Description (provided by the hotel):
- A well established, independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alike. Private coach and car parking. ... more less
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- Also Known As:
- Best Western Belfast
- Belfast Best Western