From beginning to end this was one of the worst weekend breaks that my husband and I have experienced ever! On our arrival at 2.50pm we were told by the receptionist that we would have to wait at least 1 hour for the staff to finish cleaning before we could have our room key (Despite check-in being 3pm). While waiting we decided to join the other two members of our party to see what their room was like. As soon as we entered the room the smell of smoke was evident from the last occupants. When we got to our own room there was no smell of smoke just the same dated, shabby room (Not at all like the luxurious bedroom pictures shown on their website). The shower was a joke it soaked the toilet, toilet paper and floor because its height or position could not be adjusted.
The icing on the cake was at 2.30am sat night/sun morning the radiator made the strangest noise that woke us from our sleep-it was so loud I initially assumed it was a fire alarm. We played about with the radiator until the noise eventually stopped. The same thing happened again at 6pm. Not the good nights sleep we had hoped for given that we have a baby and were hoping to get a good nights rest on our hotel break away from her. At checkout we decided to tell the staff about their wonky radiator-we were not looking any compensation a simple apology would have been suffice and the knowledge that no one else would have to loose a nights sleep over the same thing was all we wanted. The receptionist was unfriendly and lacked the ability to provde a good quality customer care service deserving of a four star hotel. I have yet to hear an apology/sorry for your trouble or I will get someone to check that out today. If it was my business I would be ensuring the first and last person that my customers meet when they arrive and leave the premises leaves a good impression not a nasty taste in their mouth. The receptionist also told us he would get the management to phone us regarding our stay-i'm still waiting on the phonecall!! Needless to say we won't be back.
- Official Description (provided by the hotel):
- A well established, independently owned and managed Hotel in a great location, close to Queens University, The Ulster Museum, Botanic Gardens and only minutes from the many tourist attractions now available in Belfast. With 75 large comfortable bedrooms, a spacious welcoming foyer and conference facilities for up to 300, a lively Bar and Restaurant, it's no wonder this hotel is popular with locals and visitors alike. Private coach and car parking. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Belfast
- Belfast Best Western