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“busy money making hotel fails all around”

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Crowne Plaza Belfast
Ranked #15 of 44 Hotels in Belfast
Certificate of Excellence
ottawa
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“busy money making hotel fails all around”
Reviewed 10 October 2013

This is a very busy hotel, the owners must be making a fortune. Staff at reception were excellent - BUT - Housekeeping is a disaster. Paid for a suite, mold on bottom of shower curtain, half empty bottle of water in fridge, poor dim lighting as lower level rooms look out on car park so you have to close curtains, people walking by inches from your windows. Angry, surly looking male housekeeping staff member totally unfriendly in the corridor - he looked underpaid and overworked. ! Someone needs to open up another hotel in this area.
To the owners - upgrade your rooms they are a disgrace and spend money on your housekeeping staff so they can do their job properly. Will not stay again, no way.

Room Tip: stay somewhere else
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank irishroverottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 13 October 2013
Dear Guest

With reference to your recent stay and your review we are deeply disappointed to read your comments on the service we provide here at the Ramada Plaza. Your feedback is of the utmost importance to us and are deeply sorry to learn that you had encountered a few issues during your stay. I can say this is certainly not our normal high standards that we expect to deliver within the hotel and we take your comments seriously and will certainly address your comments accordingly. Our team are more than happy to assist with any issues you may have had on that day as there is always a manager on duty at all times. Once again thank you for your review at this time and hope we can prove that we can deliver a much more pleasant experience in the near future. Assuring you of our best attention.
Kind Regards
Geraldine McLarnon
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (189)
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English first
1 review
Reviewed 7 October 2013

Lovely room and food, not impressed by bar service, bought champaign which was just put down on table, not opened or pour with no ice cooler... That's after the long wait while they got it from upstairs .... Small things ruined what was a great stay

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eddie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 8 October 2013
Dear Eddie

Thank you for posting your review. We are disappointed to hear you encountered a poor standard of bar service on this occassion and would like to apologize for this as this is not the normal high quality standards that we aim to achieve at The Ramada Plaza. i can totally understand your comments and hope that this one off occurrance does not happen again. I would also like to thank you on your nice comments on the lovely room and food and hope that made up for a great stay. We look forward to welcoming you back in the near future assuring you of aou best attention at all times.
Regards
Geraldine McLarnon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 October 2013

Hello i Booked the Ramada Plaza Hotel Belfast for an over night stay ..i Emailed regarding my Coeliac Diet But be aware the upstairs Restaurant only opens at 6pm the Bar Dont cater for a Gluten Free Food only for Samantha in the Bar my visit would have been Disappointing ..
Thanks to Samantha in the bar who made my visit extra special i also have to Compliment her Cocktail Skills she was Amazing .

  • Stayed September 2013, travelled with friends
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Helpful?
Thank Frannie610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 7 October 2013
Dear Frannie

Thank you for booking the Ramada Plaza for your over night stay. We very much appreciate your comments on Coeliac dietary requirements and sincerly apologize for the limited choice at this time, i can inform you that we are in the process of amending our menus to cater for all special dietary needs this week which are being recently updated with gluten free option. We do hope that we can welcome you back in the future to try our new upadated menus and will be only to happy to assist with any special request. Thank you on the kind comments on our staff that made your visit extra special its always a pleasure.
Regards
Geraldine McLarnon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scotland
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 October 2013

Great hotel. Stayed here 12 years ago when it had just opened and wondered if it would be looking a little tired by now. I shouldn't have worried as it was refurbished a short while ago.

The bedrooms were very comfortable; the dinning staff very attentive; there is wi-fi throughout and the staff on reception very patient with someone who was able to "wipe" 4 key cards in two days!

I was on the same trip as Ronnie K and the only criticism I have is related - only one poor soul to serve an army of thirsty singers and the way the bar is laid out, we couldn't sit more than four or five people together.

Other than that, this is a great hotel.

  • Stayed September 2013, travelled on business
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Helpful?
Thank GadgetGirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 7 October 2013
Dear Radley

Thank you for writing your review during your recent stay. It is a pleasure to welcome you back to The Ramada Plaza after 12 years, we are delighted that you had a comfortable and enjoyable stay, and are pleased your expectations on your return visit was satisfactory. Thank you on your kind comments on our intentive staff and a great hotel its lovely to hear.
Once again thank you for returning back to the Ramada Plaza on your trip and hope to welcome you back in the future. Assuring you of our best attention.
Kind Regards
Geraldine McLarnon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shotts, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 October 2013

Travelled here with a tour group of singers and stayed two nights. Friendly efficient welcome, excellently appointed rooms and comfortable bed. Only slight criticism.... given that we were travelling as a group and the hotel were aware of this they could have staffed the bar better in the evening. On both nights one young barman struggled manfully to cope with the large group of people seeking refreshment but it meant long waits to be served.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 7 October 2013
Dear Ronnie

Thank you for posting your review during your recent stay with us. We very much appreciate your feed back and are delighted you and your tour group found the hotel facilites to be excellent and comfortable, with friendly staff and efficient welcome, thank you so much. However we respect your comments on the bar service being slow and take on board your comment. Our Customer feedback is very important to us as our team strive to improve and maintain our high standards at all time at The Ramada Plaza. We hope to welcome you back in the future for another visit.
Kind Regards
Geraldine McLarnon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newry, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 October 2013

I booked an over night stay (Tues) in the Ramada Belfast. Check in was efficient as was my check out. The 2 girls on reception were very competent, helpful & seemed to be interested in my stay. I mentioned 4 shortcomings that I noticed in my room; 1 from a maintenance point of view & the other 3 from housekeeping. Hopefully after I left the housekeeping issues were checked & rectified for the next customer. The breakfast was more than ample & I would have no problem in staying there again or recommending the hotel to others.

  • Stayed October 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank bubs61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 3 October 2013
Dear Guest

Thank you for writing your review during your recent stay at The Ramada Plaza. We very much appreciate all your comments both positive and negative. All your feedback is very important to us and our team, here at the Ramada Plaza strive to improve and maintain a good quaility standard and service at all times. Thank you for your kind words on our efficient staff and breakfast service and are trilled to here you have no hesitation in recommending the Ramada Plaza. We look forward to welcoming you back on your next visit.
Regards
Geraldine McLarnon
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Downpatrick, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 October 2013

Good location, easy check in, friendly staff.We had a very late check in request after a boat ride from Scotland.
Hotel was easy to find and accommodating at this late hour.Was glad not too be in the city...

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwini60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this review, 2 October 2013
Dear Kirwin

Thank you for posting your review during your recent stay with us. We appreciate your feedback and are pleased you found the hotel a good location on your trip over from Scotland. Our team is only to happy to give a warm welcome to our guest to ensure they have a pleasant and enjoyable experience. We do hope we have the opportunity to welcome you back on another visit to Ramada Plaza the next time your in Belfast.
Regards
Geraldine McLarnon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Belfast

Property: Crowne Plaza Belfast
Address: 117 Milltown Road, Belfast BT8 7XP, Northern Ireland (Formerly Plaza Hotel Belfast)
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Belfast
#12 Family Hotel in Belfast
#12 Luxury Hotel in Belfast
#16 Romantic Hotel in Belfast
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Belfast 4*
Number of rooms: 120
Official Description (provided by the hotel):
Situated amidst the picturesque Lagan Valley Regional Park, the 4* Plaza Hotel Belfast Shaw's Bridge is your perfect choice for rest and relaxation. Just 10 minutes' drive from Belfast City Centre, the hotel boasts 120 luxurious bedrooms, The Green Room Restaurant and The River Bar onsite, free Wi-Fi and complimentary car parking. ... more   less 
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Also Known As:
Ramada Plaza, Belfast Hotel Belfast
Ramada Belfast
Belfast Ramada

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