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Kat
Gourock, United Kingdom

Great hotel

5.0 of 5 bubblesReviewed 14 Jun 2019
Very good location in city centre -a few minutes walk from Europa Bus Station(exit on to Hope St. and hotel is directly across the road ) -lots of restaurants/bars/shops close by and great transport links .
Excellent customer service -very friendly and helpful staff throughout the hotel .
Well maintained -all areas are in great condition and are kept extremely clean.
Decent sized room (we were on 7th floor) with comfortable bed/good pillows /good pressure in the shower/toiletries & hospitality tray replenished daily.
Very good selection for hot & cold buffet breakfast -all replenished frequently.
Thoroughly enjoyed our short stay in Belfast and this hotel more than met our needs .
Would definitely stay here again and highly recommend .
Date of stay: June 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this review
Responded 18 Jun 2019
Dear Kathleen M,

Thank you very much for leaving a lovely review of your recent stay with us here at Holiday Inn Belfast City Centre, we really appreciate you taking the time to share your experience.

I am delighted to hear you thoroughly enjoyed your trip to Belfast and that our hotel more than met your needs! It is great to receive such positive feedback about our hotel and we are all very happy that you really liked our central location, friendly and helpful staff, comfortable rooms and large selection of breakfast offerings.

All of our team work very hard to make sure that each guest has the best stay possible so I know just how much they will appreciate your kind comments.

It really was a pleasure having you stay with us and we hope to see you again soon!

Kind Regards,
Nicolle Loughran
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,325)
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Show reviews that mention
All reviews city centre hope street sandy row bus station car park great victoria street minute walk hotel is in a great location executive room good size reception staff excellent stay would highly recommend this hotel would stay again bars and restaurants excellent breakfast comfy bed
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974 - 979 of 2,325 reviews
Reviewed 10 June 2019

I stayed one night at this hotel after taking the bus from Dublin to Belfast. It is a short walk from the bus station to the hotel. The hotel is in a great location to sights and restaurants. The room was very comfortable and clean. The staff are very friendly and helpful. I highly recommend this hotel if you are looking for a place to stay in Belfast. I will definitely stay here again the next time I travel to Belfast.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank magiccode12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 18 June 2019

Dear magiccode12,

Thank you very much for leaving a fantastic review of your recent stay with us here at Holiday Inn Belfast City Centre, we really appreciate you taking the time to share your experience.

I am delighted you had a great stay with us and that you would highly recommend our hotel to others. It truly is wonderful to receive such positive feedback about our hotel and staff and it is reviews such as this that motivate our team to keep up their amazing work!

It was lovely having you stay with us and we look forward to welcoming you back again on your next trip to Belfast.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2019

...and for a reasonable price. Bed and room were comfortable and I thought the breakfast was better than most. Friendly staff too, able to help me with where I needed to go for my business meeting the following day. would recommend.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Karen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 18 June 2019

Dear Karen D,

Thank you very much for leaving a review of your recent stay with us here at Holiday Inn Belfast City Centre, we really appreciate you taking the time to share your experience.

I am very happy to see you had an enjoyable stay with us and that you particularly liked our comfortable rooms, hearty buffet style breakfast and friendly staff! All of our team work very hard so I know that they will be so pleased to read your lovely feedback.

It was a pleasure having you stay with us and hopefully we will have the opportunity to welcome you back again in the future.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2019 via mobile

I am so impressed with the professionalism of the reception staff! Madalina is incredible! She is very personable and in control. Has a brilliant knowledge On operational level and sorts all problems out. Amazing customer service skills. Deals really well if there is a misunderstanding, which is invaluable in a member of staff!
Madalina is a brilliant communicator. Very calm and in control. She knows who is doing what and manages a situation to the best of her abilities.

Date of stay: June 2019
Trip type: Travelled on business
Thank pstoichkova
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2019 via mobile

Perfect location, not too far from anything I wanted to see. My room was gorgeous, clean and the view out of my window was just amazing, especially at night. I had a lovely bath and a big fluffy robe, perfect to crawl into the big comfy bed with! The reception staff were very kind and polite.
I will definitely be returning when I next visit Belfast.

Date of stay: June 2019
Trip type: Travelled solo
Thank helenisabelle_96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 18 June 2019

Dear Helen E,

Thank you very much for leaving such a lovely review of your recent stay with us here at Holiday Inn Belfast City Centre, we really appreciate you taking the time to share your experience.

I am delighted you had a great experience with us and that you will be staying in our hotel again on your next visit to Belfast! All of our team work very hard across all departments to make sure that each guest has a perfect stay so I know just how happy they will be to see your wonderful feedback.

It was a pleasure having you stay with us and we genuinely look forward to welcoming you back again soon!

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2019

Nice hotel and room. Very neat and tidy. Staff were friendly and helpful. Breakfast was well priced and great selection. Parking was over the road in a multi story complex for a discounted rate. Just on the outskirts of the main part of town. Location convenient but could be better.

Date of stay: May 2019
Trip type: Travelled with family
2  Thank emma_504
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 18 June 2019

Dear emma_504,

Thank you very much for leaving a review of your recent stay with us here at Holiday Inn Belfast City Centre, we really appreciate you taking the time to share your experience.

I am so pleased you had an enjoyable stay with us and that you particularly liked our rooms, helpful and friendly staff, high housekeeping standards and also our buffet style breakfast. All of our team work very hard so I know just how happy they will be to see your lovely feedback.

It was a pleasure having you stay with us and we hope to see you again in the future!

Kind Regards,
Nicolle Loughran
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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