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Curmudgeonlyone
Kettering, United Kingdom

A great weekend away

5.0 of 5 bubblesReviewed 28 Aug 2019
Having got out of bed at an insane time for an early morning flight I know I have the capacity to be a bit of a Grouch - however the Reception Team were such beacons of customer service no even I could remain moody. Everything was done swiftly and efficient, with a personal charm that made the only thing wrong with the one night stop the fact that I wasn't there longer.

A comfortable hotel with friendly and efficient staff and a warm welcome - will definitely go back..
Date of stay: August 2019
Room Tip: A high floor is generally best
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (2,325)
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Show reviews that mention
All reviews city centre hope street sandy row bus station car park great victoria street minute walk hotel is in a great location executive room good size reception staff excellent stay would highly recommend this hotel would stay again bars and restaurants excellent breakfast comfy bed
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926 - 931 of 2,325 reviews
Reviewed 28 August 2019

I love this hotel and i love the new look.
I would highly recommend this hotel as every time I stay here I am always looked after.
Staff are more than Helpful and the bar and food is lovely too.
Location is Ideal.

Date of stay: August 2019
    • Value
    • Location
    • Service
Thank Deirdre S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 4 September 2019

Dear Deirdre S,

Thank you so much for taking the time to share your experience at Holiday Inn Belfast City Centre.

We are just delighted to see you have had yet another enjoyable stay with us and that you would highly recommend our hotel. All of our team work very hard to make sure that each guest has the best stay possible so I know just how happy they will be to see that they have done such a great job at making you feel looked after!

I will be sure to pass on your amazing feedback to all of my colleagues about how lovely you think our food is and that everyone is so helpful.

It is always a pleasure to have you stay with us and we look forward to welcoming you back again soon.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2019 via mobile

Stayed for one night in an executive room as in the city for work. From reception staff to restaurant all the team genuinely make you feel welcome.
The room itself was large, spacious and quiet. Spotlessly clean too.
Would certainly recommend and return if in Belfast.

Date of stay: August 2019
Trip type: Travelled on business
Thank debsywalker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 28 August 2019

Dear debsywalker,

Thank you very much for taking the time to share your recent experience at Holiday Inn Belfast City Centre.

We are just delighted to receive such lovely feedback about our hotel and are so pleased that you liked our executive rooms which you found to be spacious, quiet and spotlessly clean! All of our team work very hard to make sure that every guest feels looked after so I know just how happy they will be to see that you felt very welcome throughout your stay.

It was a pleasure having you stay with us and we hope to see you again soon.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019

My wife Rev Caroline Burns and myself stayed at the Holiday Inn Hope Street Belfast last night. This is not the first time I have used this hotel to start my holiday or use it on church business meetings and also for functions.
If you really want a brilliant welcome to belfast for your family or for business or for a meeting or function then you should consider this hotel as a base for your stay whatever your needs.
The rooms are lovely cleaned by very friendly staff to the highest of standards. The food is served by the friendliest of staff with every detail given to dietary needs with the greatest of attention given to accommodating health needs in relation to heart or digestion problems.
There is always a lovely selection of food on the menu available and the chefs make great food served by caring and efficent staff.
Through the day the bar staff make lovely coffees and snacks.
The reception staff make you welcome from the beginning and nothing is ever too difficult.
This hotel is a credit to all who work in it and a great ambassador for the people/City of Belfast.
Give them a visit I can guarantee you most definately won't be disappointed and will have a really wonderful stay at a really wonderful hotel.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Pauu B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 28 August 2019

Dear Pauu B,

Thank you very much for taking the time to leave such a glowing review of your experience at Holiday Inn Belfast City Centre.

It is absolutely wonderful to receive such positive feedback about our hotel and our staff, and we are just delighted to see that you and Caroline had a really great stay with us to start of your holidays.

I will be sure to pass on your amazing feedback to all of my colleagues as clearly they have all had a very positive impact on your experience, and they will be so chuffed that you feel like they are real ambassadors not only for their hotel but for the people of Belfast!

It is always a pleasure to have you and your wife call into our hotel and we all look forward to seeing you soon.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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Reviewed 21 August 2019 via mobile

This is our 3rd stay in this hotel. We arrive early due to flight from Newcastle and I had sent an email asking if early check-in would be possible. We arrived and were checked in before 9:30am. Could not ask for better as that meant we could go exploring. Jamie on reception was great. Room was clean - shower powerful and bed huge and comfy. When we return in February we will definitely book Holiday Inn again

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank Jilly1612
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 28 August 2019

Jilly1612,

Thank you very much for taking the time to share your experience at Holiday Inn Belfast City Centre.

I am just delighted to see that you had yet another enjoyable stay with us and that our reception team were able to accommodate your early arrival- I hope that this helped get your trip off to a great start!

I am also glad to see that your room was nice and clean, and that you enjoyed our powerful showers and huge, comfy beds.

I will be sure to pass on your lovely feedback to all of my colleagues, and especially to James who clearly made a great impression on you!

It was a pleasure having you stay with us again and we look forward to seeing you in February.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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Reviewed 20 August 2019

good position , the welcome by Paul at reception was remarkably kind and proactive . great room, great bed and all the staff appeared to be motivated and switched on. we had a problem with tourist coaches parking under our window and keeping the engine on (we were on first floor). i wrote to the Gen Mgr and he reacted quickly with a nice letter and then with concrete action. nice to see such a response .close to the center. will be back!

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank nicolas s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 21 August 2019

Dear nicolas s,

Thank you so much for taking the time to share your recent experience at Holiday Inn Belfast City Centre.

We are just delighted to receive such a lovely review and we are very happy to see that you will stay with us again on your next visit to Belfast!

We are all very happy that you liked our central location, executive rooms, comfy beds and also that you noticed how motivated and hard working all of our team are. I will be sure to pass on your kind feedback to all of my colleagues, and especially to Paul who clearly had a very positive impact on your experience.

We are also very sorry that you encountered some issues with the noise from coaches parked under your window, but we do appreciate you pointing this out to us and we have now taken steps and have new procedures in place to prevent this from affecting any future guests.

Again, thank you very much for your valued feedback. It was really lovely to have you stay with us and we hope to see you again soon!

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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