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Carol P
Cheltenham, United Kingdom

Mrs c Phillpot

5.0 of 5 bubblesReviewed 16 Sept 2019via mobile
Excellent stay, room spotless, larger than most with large shower room. Staff very helpful and willing to go the extra mile. We would certainly stay with Holiday Inn again. Belfast is a vibrant city with lots to see and do.
Date of stay: September 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this review
Responded 23 Sept 2019
Dear Mrs c Phillpot,

Thank you very much for taking the time to share your recent experience at Holiday Inn Belfast City Centre.

We are so pleased you had an excellent stay with us and that you will certainly stay with us again! It is great to read such positive feedback about our hotel and we are very happy that your room was spotlessly clean and spacious, and also that all of our team were very helpful and willing to go that extra mile to ensure that your stay was a good one.

It was a pleasure having you stay with us and we hope to see you again soon.

Kind Regards,
Nicolle Loughran
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews city centre hope street sandy row bus station car park great victoria street minute walk hotel is in a great location executive room good size reception staff excellent stay would highly recommend this hotel would stay again bars and restaurants excellent breakfast comfy bed
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Reviewed 16 September 2019 via mobile

Just a few days break from normality and my stay here was very good. All staff were very friendly and helpful. The breakfast was excellent with plenty of choice compared with others. The room was large enough for two people and very clean.

Date of stay: September 2019
Trip type: Travelled with family
Thank stevenbI5719RZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 23 September 2019

Dear stevenbl5719RZ,

Thank you very much for taking the time to share your recent experience at Holiday Inn Belfast City Centre.

I am so pleased to read that your stay with us was very good and that you were particularly impressed by our friendly and helpful staff, excellent breakfast offerings, and also that your room was clean and spacious!

Our team work very hard across all departments to make sure that every guest has the best stay possible so I know they will be chuffed to see that they were able to make your experience such an enjoyable one.

It was a pleasure having you stay with us and we hope to see you again soon.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019 via mobile

Hotel is really well located and near to the City center.
Spacious room double bed and sofa bed are really comfortable for 3 pax.

We have used laundry service and we are not very happy with the result.

Breakfast is good and varied but we have missed more fruit. Quality and food prepared at the moment; the cooker is preparing pancakes in front of you.

Personal really friendly and once I wrote my opinion in the Holiday Inn’s internal questionnaire, hotel manager reply taking care of our opinion.

I’m sure, I will repeat next time I'm Belfast.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank ertxui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 19 September 2019

Dear ertxui,

Thank you very much for taking the time to share your recent stay at Holiday Inn Belfast City Centre.

I am so pleased you had an enjoyable stay with us and that you will stay with us again on your next visit to Belfast. It is great to see that you liked our central location, spacious rooms, good quality breakfast and friendly service!

In regards to the laundry service, I would be grateful if you could contact me directly at meetings@hibelfastcitycentre.co.uk to provide me with some more details about why you are not happy with the result. As we use an external company for laundry service it is extremely important that we address any issues that may arise so we can relay this to the service provider.

All in all, I am very happy that overall you had a pleasant stay with us and we hope to see you again on your next visit to Belfast!

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2019 via mobile

Stayed just one night. Signed up to the loyalty club which gave us free late 2pm check out (early check in was available as an alternative option). Rooms were on the 7th floor, which were apparently deluxe rooms for loyalty members.
Children get a free treat from the cafe for loyalty members too.
Staff were lovely, organised for the hop on hop off bus to come and collect from the hotel and take to stop #1.
Parking was available at the parking garage across the road for a discounted fee, but was a bit of a walk from the hotel.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Ritasaurus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 19 September 2019

Dear Ritasaurus,

Thank you so much for taking the time to share your recent experience at Holiday Inn Belfast City Centre.

I am so pleased to see you had an enjoyable stay with us and that you received such great customer service from our team throughout your stay who helped you to arrange some excursions during your trip! I am also glad that your room was nice and clean, and also that the kids got their V.I.K (Very Important Kids) treats from our Cafe To Go!

It was a pleasure having you stay with us and we hope to see you again soon.

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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Reviewed 14 September 2019

Spent the first 5 days of a 17 day stay on the Irish island. The hotel was very well located, close to transportation and other sites. Rooms were very clean and the staff were very well trained. Shout outs especially to the wait staff in the bar/restaurant section. Accommodating would not be a strong enough word. They were great. Friendly and anticipating needs. Had a dinner there one night, wife and I, and for dessert we had a Chocolate/Orange tart. Melt in your mouth goodness, great flavor and enough for two to share. A highlight of the trip.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Cleanliness
    • Service
2  Thank crazeera
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 19 September 2019

Dear crazeera,

Thank you very much for taking the time to leave such an amazing review of your recent stay with us at Holiday Inn Belfast City Centre.

I am just delighted to see you and your wife had such an enjoyable stay with us and that you had such a pleasant dining experience in our restaurant. I will be sure to pass on your amazing feedback to all of the team about how accommodating and friendly they were, and also to our kitchen team about the chocolate and orange tart being 'melt in your mouth goodness'!!

It is also fantastic to see that your room was cleaned to the highest of standards and that you really liked our central location.

It was a pleasure having you stay with us and we hope that we will see you again on your next trip to the Emerald Isle!

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2019

I stayed here while visiting Belfast and it was absolutely lovely. The decor was modern and the rooms were extra clean. I was pleasantly surprised with the amenities in the rooms, as little touches go the extra mile. The manager Phil was extremely helpful and told us about the different things we could go in the city centre. A lovely stay, and I'd highly recommend.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank kathawkins_x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HolidayInnBelfast, Guest Relations Manager at Holiday Inn Belfast City Centre, an IHG Hotel, responded to this reviewResponded 19 September 2019

Dear kathawkins_x,

Thank you so much for taking the time to leave such a lovely review of your recent experience at Holiday Inn Belfast City Centre.

I am so pleased to see you had such a great stay with us and that you were pleasantly surprised by how well equipped our rooms were, and that the decor was modern and everywhere was extra clean! I will be sure to pass your lovely feedback on to all of my colleagues, especially to our duty manager, Phil, who was very helpful and informative throughout your stay.

Again, thank you very much for your 5* review and for recommending our hotel. We hope to see you again very soon!

Kind Regards,
Nicolle Loughran
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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