I thought about not doing a review at all rather than being crytical as my mum always told me 'if you have nothing nice to say then say nothing at all' BUT all's well that ends well! I stayed for two nights with a friend. We arrived VERY early but the receptionist, after giving us a lovely welcome, checked and found the room could be made available within a short amount of time. I have stayed at this hotel previously and was stunned by the decor of the room the first time so was excited to show my friend how lovely it was. The room we stayed in was next door to the room I'd previously stayed it and to all intense and purpose was the same EXCEPT all the niceties had gone. I remember the room being we stocked with curios which made it a little bit special - this room was very nice but lacked the wow factor. No problem though - it looked clean and well maintained. After the receptionist left we went into the bathroom and the door knob fell off - no probs - housekeeping sorted it out. Housekeeping should have been a bit more thorough though as when we went to have a shower we noticed that one of the bathrobes (nice touch I thought) had makeup around both sides of the collar (not a nice touch). I phoned reception who quickly had another brought up and apologised perfusely. That evening we had a light dinner in the restaurant (having already filled out tummies with the fabulous Irish Stew in The Crown) and, after oggling for sometime at the fabulous pictures in the ladies loo's, noted that there was no toilet roll in any of the cubicals. At this point, I approached reception and asked if the hotel had changed hands in the last 3 years (which it has) and I though 'not for the better'. I'm not a complainer where its not due and I certainly wouldnt be rude or moany but a clean bathrobe and toilet paper cant be much to ask for. By now I was thinking well everything else seems fine and next visit I'll maybe try a different hotel.
The staff completely changed my mind as they were very apologetic, friendly and did everything to make up what had happened.
These were errors that I am sure will not happen again. It was a long bank holiday weekend - the toilet holders look like the kind that are filled by an independent company and its quite feasable that after a busy bank holiday they've all run out. I suppose someone should have noticed but after I mentioned it there was an abundance. The bathrobe was a housekeeping error but we've all overlooked things at sometime.
I would stay at Ten Square again. Its perfectly situated for just about everything. The bus from both airports drops you right outside the doors. The hotel has an outside varandah and a busy bar/restaurant. Breakfast is taken on the first floor which is far better than last time I stayed when it was served downstairs. The breakfast is sufficient to last you all day.
We had a great few days in Belfast and the hiccoughs were just a minor issue.
Ailsa & Julie
p.s. if you want somewhere quirky and fabulous to eat (out of the hotel) - try Made in Belfast on Wellington Street. Its a 2 minute walk but I would suggest booking. The food is extremely good.
- Official Description (provided by the hotel):
- This unique Belfast hotel is located just steps from the historic City Hall, Waterfront Hall, the business district and the Victoria Square shopping mecca, and offers a variety of award-winning luxury hotel rooms as well as The Grill Room Restaurant & Bar - one of Belfast's most popular meeting and dining locations. ... more less
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- Also Known As:
- 10 Square
- Ten Square Belfast
- Ten Square Hotel Belfast