I came to Botanic Rest by accident - my guesthouse had been double-booked and I was told there was a room for me here. The man at reception welcomed me and told me the room was £40, £6 more than the one I initially booked, but as I was tired I couldn't be bothered to mention this, and paid in cash up front - big mistake! I was then taken to my room, which turned out to be the staff sleeping quarters, down a dodgy corridor and next to a room full of junk. The room had a bed, and was ensuite, but apart from that it was awful. There was no window and the room stank of paint. There was no kettle, no bedside lamp, no toiletries, no hand towel or bathmat. Worse, there was a gaping hole in the ceiling. The room would not secure properly, and the smoke alarm was covered with a plastic bag. The bedclothes, though seemingly clean, reeked of cigarettes. All in all, this resulted in an awful nights sleep, only for me to be woken early by water coming into the room through the hole and splashing onto my luggage. When I went downstairs in my pjs to tell reception, the man was not even surprised - he said that the same thing had happened last week and there was nothing he could do. He didn't even ask if anything was damaged or offer to come and look at the state of the room. I asked for a refund and thankfully he refunded me the full £40, though without a proper apology and with such a lack of interest. I appreciate that double bookings sometimes happen, but I can only imagine this guy intended to sleep elsewhere, pocket my £40 and hope I would be too tired to complain. Shocking service, and completely illegal to charge a guest to stay in a room so dodgy!
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