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“Hotel went on fire during our stay”
Review of Hotel Etap Belfast

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Hotel Etap Belfast
Ranked #32 of 45 Hotels in Belfast
GreenLeadersSilver level
Reviewed 18 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank F2005
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 19 December 2013

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1,010 - 1,016 of 1,390 reviews

Reviewed 17 December 2013

  • Stayed: December 2013, travelled with friends
    • Value
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Review collected in partnership with Accorhotels.com
Thank Sandra H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 18 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 December 2013

I stayed at this hotel. I found it bright and very accommodating. Staff were very friendly and polite and I would recommend staying here again to anyone including my friends. Rooms were nice too. Price of accommodation very reasonable too and very convenient to city centre.

  • Stayed: December 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Colin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 17 December 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back again very soon. Kind regards, Patrice Renault, General Manager

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Reviewed 15 December 2013

I would NEVER stay here again, non illuminated signage out side the venue, (passed it 3 times), basic furniture, price changing bookings, a "Ryanair style Hotel"(depending on the night), room basic, barely enough space to swing a cat.
Two positives, friendly staff & decent TV, you would do better in a B&B.
Un appealing, un attractive & avoidable. They have a "so called deal with a parking company across the road, it doesn't open till 9.0am on a Sunday but they don't tell you that!
Belfast is a happening city, I would not stay here again, how would you fancy a "Bunk bed" sideways over yours ?
This hotel is not cheap either, go for a B&B, it's personable, with a choice of cooked or continental, and no hassle about parking or a bunk bed over your head, decent furniture & decor too!

  • Stayed: September 2013
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Thank kenok43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 18 December 2013

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. I am pleased to let you know that the external signage is now illuminated. Kind regards, Patrice Renault, General Manager.

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Reviewed 12 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank 957JustinG13
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 14 December 2013

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Reviewed 8 December 2013

ETAP hotel in Belfast is a fantastic budget hotel that would be perfect for anyone requiring a short stay on a budget. Hotel is spotlessly clean and all very well looked after. Staff are very helpful, friendly and well informed. The rooms are small and compact but everything you need is there, and for the price, you cannot expect 5star luxury. Hotel is centrally located on the Dublin Road, perfect for anyone wanting to see around the city on foot, and there is a multistory carpark situated directly opposite the hotel for anyone with a car. Note that if you give the hotel reception your parking token before you leave they give a £2 discount on the parking charges (£8 for 24hrs instead of £10)
I'll definitely be using this hotel again when staying over in Belfast. Highly recommended for the price

  • Stayed: December 2013, travelled solo
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Thank Sinbadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 10 December 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back again very soon. Kind regards, Patrice Renault, General Manager

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Reviewed 5 December 2013

I stayed here for two nights for my birthday with friends and had the worst time I had my phone stole and no help from the staff the room was clean and bed was hard the shower was beside the bed witch I found strange to top that all off I left a bag behind as I just wanted to get out ASAP I rang and asked if they could keep it for me and my sister who lives round the the area would come get it the lady on the phone was very nice and rang up to the cleaners while I was on hold and came back and said we have it that's fine then my sister went to get it was standing
For half an hour waiting on them to find it came back and said the head cleaner was off that she had the keys so I just rang up today and was told their is no bag the girl on the phone was so rude she said it was put in the bin I am very upset at the fact that it has took them almost a week of telling me that my bag was their and leaving my sister to wait for my bag that they knew they had put in the bin with my medicine my I add I will never stay in this hotel again and I recommend if your thinking of staying leave your dear stuff at home

  • Stayed: November 2013
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1  Thank Jimmcg86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 6 December 2013

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Patrice Renault, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Etap Belfast

Address: 35 Dublin Road, Belfast BT2 7HD, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #32 of 45 Hotels in Belfast
Price Range: £40 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Etap Belfast 2*
Number of rooms: 146
Official Description (provided by the hotel):
Jakub MAKUCHOWSKI, the manager of the Hotel ETAP Belfast would like to welcome you. This ibis budget is located in the heart of Belfast city centre near the Central Train Station, offering essential comfort with modest prices. There are 146 Cocoon rooms for up to three people which all feature en-suite bathrooms and a flat-screen TV. All rooms are 100% non-smoking. There is free Wi-Fi throughout the hotel and the reception is open 24/7. The hotel offers a good value buffet breakfast and there is also a snack vending machine available. Pets are allowed within the hotel (one pet per room, chargeable). ... more   less 
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