For a cheap hotel I really didn't expect much but by god it was the worst experience ever and my graduation day was ruined. Thanks very much!!!!!!!
Upon arriving the bar next door was in full swing are room was facing directly onto the beer garden with a four year old child I knew this was going to be a problem. I asked the man on reception could he please change me rooms even if it was a smaller room I wouldn't care just as long as my daughter can sleep. I hadn't even my back turned to respond to my child but he said naw we can't!!!!!! no sorry no nothing what a disgrace !!!! I have worked in the hospitality industry for 6 years and I know how these situations should be dealt with and by god the staff could do with a few lessons i could not believe my ears before I could respond four staff stood muffed in the room with their backs to anybody looking for attention or drinks..
I had little to no sleep not did my daughter or partner and I had a cranky child for my graduation I was exhausted the whole day and it was ruined I am seething with anger if the staff had of dealt with the matter in a more considerate way maybe I would not be writing this review I am disgusted!!!!!!!
- Official Description (provided by the hotel):
- Jakub MAKUCHOWSKI, the manager of the Hotel ETAP Belfast would like to welcome you. This ibis budget is located in the heart of Belfast city centre near the Central Train Station, offering essential comfort with modest prices. There are 146 Cocoon rooms for up to three people which all feature en-suite bathrooms and a flat-screen TV. All rooms are 100% non-smoking. There is free Wi-Fi throughout the hotel and the reception is open 24/7. The hotel offers a good value buffet breakfast and there is also a snack vending machine available. Pets are allowed within the hotel (one pet per room, chargeable). ... more less
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