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“Disgusted ”
Review of Hotel Etap Belfast

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Hotel Etap Belfast
Ranked #31 of 45 Hotels in Belfast
GreenLeadersSilver level
Reviewed 5 July 2014 via mobile

For a cheap hotel I really didn't expect much but by god it was the worst experience ever and my graduation day was ruined. Thanks very much!!!!!!!

Upon arriving the bar next door was in full swing are room was facing directly onto the beer garden with a four year old child I knew this was going to be a problem. I asked the man on reception could he please change me rooms even if it was a smaller room I wouldn't care just as long as my daughter can sleep. I hadn't even my back turned to respond to my child but he said naw we can't!!!!!! no sorry no nothing what a disgrace !!!! I have worked in the hospitality industry for 6 years and I know how these situations should be dealt with and by god the staff could do with a few lessons i could not believe my ears before I could respond four staff stood muffed in the room with their backs to anybody looking for attention or drinks..


I had little to no sleep not did my daughter or partner and I had a cranky child for my graduation I was exhausted the whole day and it was ruined I am seething with anger if the staff had of dealt with the matter in a more considerate way maybe I would not be writing this review I am disgusted!!!!!!!

Stayed: July 2014
2  Thank Edele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 10 July 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness. I am sorry about the disturbance that you have experienced with the noise coming form the pub next door. I hope that this will not deter you of using our hotel in the future.Kind regards, Patrice Renault, General Manager

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895 - 901 of 1,418 reviews

Reviewed 4 July 2014

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Jo P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 10 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 July 2014

If you're looking for a cheap hotel in the middle of Belfast, then stop looking, this is it.
Very friendly staff, nice and clean and within walking distance from centre. The rooms are very small and the shower offers no privacy whatsoever, but hey, all you want to enjoy is the city and not pay to much for the hotel, right?

  • Stayed: May 2014, travelled with friends
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Thank nap8kin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 10 July 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back again very soon. Kind regards, Patrice Renault, General Manager

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Reviewed 2 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Malcolm H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 4 July 2014

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Reviewed 30 June 2014

I stayed here with my partner whilst on a weekend visit to Belfast. The hotel is in the perfect location to visit the city, we managed to walk everywhere we wanted to go. There are plenty of bars and clubs nearby.
The reception staff where extremely helpful and polite, we managed to get an early check in at 10pm for a small fee. Nothing seemed too much hassle.
The rooms are compact, basic and very clean. I payed £38 per night for a city centre hotel so in my opinion they are brilliant value.
There is a nightclub next door which can be heard from the rooms, but music stops at 1am so unless your after an early night its no problem.
I would definitely stay again if visiting Belfast.

  • Stayed: June 2014, travelled as a couple
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Thank scottlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 1 July 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back again very soon. Kind regards, Patrice Renault, General Manager

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Reviewed 28 June 2014

It was really nice, the beds were super comfortable! The only issue was that the shower and mirror were positioned so you could see inside the shower from almost anywhere in the room XP me and my friend soon found the places that didn't though, so it wasn't too awkward XD

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Madeline_Irwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 30 June 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back again very soon. Kind regards, Patrice Renault, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014 via mobile

No hassle with reserving a room, no hassle on arrival. Great location, room perfect for a 3 night stay. The room over looking the bar next door "Filthy Mcnastys" is a great view and vibe. Perfect to get in and out the centre and all the bars around.

Stayed: June 2014, travelled with friends
1  Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrice R, General Manager at Hotel Etap Belfast, responded to this reviewResponded 30 June 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back again very soon. Kind regards, Patrice Renault, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Etap Belfast

Address: 35 Dublin Road, Belfast BT2 7HD, Northern Ireland
Phone Number:
Region: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #31 of 45 Hotels in Belfast
Price Range: £34 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Etap Belfast 2*
Number of rooms: 146
Official Description (provided by the hotel):
Jakub MAKUCHOWSKI, the manager of the Hotel ETAP Belfast would like to welcome you. This ibis budget is located in the heart of Belfast city centre near the Central Train Station, offering essential comfort with modest prices. There are 146 Cocoon rooms for up to three people which all feature en-suite bathrooms and a flat-screen TV. All rooms are 100% non-smoking. There is free Wi-Fi throughout the hotel and the reception is open 24/7. The hotel offers a good value buffet breakfast and there is also a snack vending machine available. Pets are allowed within the hotel (one pet per room, chargeable). ... more   less 
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