We are just wrapping up a 5-night stay here, and will be checking out tomorrow. There were ups and downs throughout our stay, so try and hang on for the ride. ;-)
This hotel is striking with its ultra-modern decor (which I love!) and "out of the way" feel, despite being in the city.
There is an excellent bar ("The Gasworks") and authentic Italian restaurant ("Filini") which I've reviewed separately - but they deserve mentioning here as well.
The Radisson Blu earned big points with us right out of the gate for allowing us to check in quite early. We had traveled all night and were exhausted. The room was clean and carried on the modern decor. Also of note were windows that could actually open for fresh air. The heated floor in the bathroom was a welcomed touch on chilly mornings. We had a room with 2 twin beds, but each bed had only 1 pillow, and the closet held only 1 spare. You may want to ask for extras if you are used to propping up. There was a large desk, and enough electric outlets that we didn't have to unplug lamps in order to charge our netbooks.
Despite there clearly being 2 guests staying in the room (the aforementioned twin beds having been slept in, for starters), on the second day the housekeeper left us with only 1 bath towel, 2 hand towels, and 0 washcloths. Also, the coffee area had not been refreshed. This was the only day with sub-par housekeeping, however, so I will chalk it up to an isolated instance.
The rest of the staff was hit-or-miss. We had some encounters with front desk folks who couldn't have been less helpful. Here's an actual example of a call to the front desk:
"Could you tell me where the nearest bus stop is?"
"Where do you want to go?"
"I think up to the shopping areas near the Queens Bridge."
"Well that's within walking distance - you don't need a bus."
"But what if I don't -want- to walk it?" (What if I were disabled???)
"Well I don't know.... I don't take buses."
But there were two people who stood head and shoulders above the rest to bring my rating up to a "4". A night manager named Ian, and a desk clerk named Lauren. Two customer service geniuses who knew exactly how to take a negative situation and turn it into an opportunity. Others could learn from them. When a problem sprang up with the room (nothing major - just a network problem that prevented the TV from receiving any movies), Ian went way out of his way to try and get the system working again. I appreciated all his efforts, and he was so kind and apologetic that he couldn't get it fixed. I know how technology can be, so I was willing to roll with it. But he insisted on comping our movie packages for ALL the nights of our stay. While it wasn't necessary, it was a simple gesture that went a long way toward making me feel valued. Most importantly, I didn't have to ask for it.
When the system still couldn't be fixed the next day, Lauren not only went out of her way to arrange other amenities for us, she even offered to send some nightcap drinks up for us. How sweet was that? Again, unnecessary - but it let me know that she valued me as a guest. Another simple but thoughtful gesture that made a huge impression.
The rest of the stay was uneventful, as the area around the hotel is fairly peaceful. It's a matter of yards to the lovely River Walk. And one block in the other direction to a major city street. The hotel can be seen from 2 train stations - one of them being the key Belfast Central Station which you can reach by strolling down the River Walk a mile or so.
I highly recommend checking out the Victoria Square shopping centre - especially on a Sunday for the "Sunday Fayre" tables. It's about a 20 minute walk, or a brief taxi ride. (I hear there are no buses. *wink)
- Official Description (provided by the hotel):
- Found in the revitalised Gasworks area, the Radisson Blu Hotel, Belfast combines the relaxation of a riverside holiday with the excitement of a trip to Belfast's vibrant city centre. The hotel's position in Belfast's growing business district appeals to all because it's within walking distance of many corporate offices, attractions, and city centre restaurants and shops. Public transport is also close by, letting you travel to places like the Titanic Quarter and the Botanic Gardens as well as to live sporting events or one of the many golf courses near the hotel's vicinity in Belfast. ... more less
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- Also Known As:
- Radisson Blu Hotel, Belfast Hotel Belfast
- Radisson Hotel Belfast
- Radisson Belfast
- Belfast Radisson