Decided we would head here for a much needed night away to celebrate 3major events-a birthday,an anniversary and a 1st fathers day. So we arrived on a Sunday using the Sunday saver booking. On arrival we were really pleased with our choice. Hotel is beautifully decorated. Staff were so helpful and pleasant on arrival. We went to our room had a quick look about and went down for 'the biggest lunch in town' in the Brasserie. This is when the disappointment started. Starters were served from the chefs table which were amazing. I just wished I had of taken more since my main was such a disaster. We both ordered roast beef but specified we wanted it cooked well done. (We even joked with the waitress to 'burn it') when it arrived blood was still on our plates. We sent both back but they only cooked one a bit more and the other must have only been kept warm. But it still wasn't well done. After this we didn't see any serving staff for 35mins. She asked if we wanted to order anything else but by this point we had another place to be so we told her how unhappy we were and said she will inform the chef. When we went to leave they tried to charge us for food we hadn't order and even if we did it was included in our room price. This really angered me. I told manager this wasn't acceptable after having a problems with the meal. He just told me "well the chef didn't know how well done you wanted it"!!! Unacceptable!!! If you are a chef and don't understand well done ....well it says it all in my eyes. So we went out and about for a few hours (and got a bag of chips) and came back to unwind in our room. The noise of the next rooms tv was unbearable, I reported it to reception but 2hours later still no difference. We went to the bar which is amazing. Bar staff are amazing and even made me a cocktail not on the menu. Back to our room and finally quiet but the heat was stifling. Changed thermostat in room but didn't make a difference-it made for one uncomfortable nights sleep or lack of. Bathroom was grubby-dust everywhere, hair clumps in drain, really dirty plug holes. Mini fridge had yellow stains inside. Wasn't impressed with cleanliness or customer service of restaurant staff. For the price was expecting a bit more. Even an apology for our diner being ruined would have changed my opinion.
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- Also Known As:
- Malmaison Hotel Belfast