Was excited about staying here as had heard great reviews but sadly ended up disappointed and very tired :( To begin when we arrived the rooms weren't ready and we were advised to wait in the bar. The staff who were working on the desk and in the bar at night were really nice though, the room was lovely, the bed was comfy, the tea/coffee facilities, toiletries and all the little touches were top knotch (although the room was a little on the small side) but nothing that would make me give a bad review. However..having been to a concert it was late when I got to bed and as I had taken some holiday time off work was looking forward to a lie-in :) I awoke at around 7.30 to use the bathroom and climbed back into bed, I was just dozing over again when I heard this humming/drone type noise that was endless. I got up and checked to see if the heating or something had come on but there was nothing. I don't know whether it was a heating system/water system (it made the same kind of noise my oil heating makes when it comes on only a LOT louder and continuous) but it knocked on at around 8am and didn't stop after that, making it was absolutely impossible to get back to sleep, in the end I got up and went to the shop hoping by the time I came back it would have stopped. Sadly this was not the case so I tidied up and lay reading until near checkout time. When I went down to check out, the young man on the desk didn't as much as lift his head when he was telling me the bar charges etc or acknowledge me at all. He asked did I want to leave my bags there if I needed to go shopping or anything which I thought was good (most likely policy though and not this young man). However.. when I advised that I couldn't wait to get home because I was so tired and explained why, he was extremely dismissive saying that the heating was off at this time of year so he didn't see what it could be but he would try and look into it, this was all said in a 'cant be bothered with this' type of attitude! The night I arrived I would have said 100% I would be back, but after minimal sleep and attitude towards my complaint I would say this is very doubtful... I've marked it down on value and service though because all the little things are meaningless if you can't get a sleep and get someone with a crappy attitude if you complain!
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- Also Known As:
- Malmaison Hotel Belfast