Lasrt night we met friends for a pre dinner drink at the cocktail bar in the Merchant. Sad to say that the speed of service and the attitude of the staff and management was dreadful for a hotel of supposed 5 stars standard. Seated at the bar I finally attracted the attention of a very stern barman. I think his name was Lukas - he had a particularily strong foreign accent. It took 15mins for us to be served a mojito and a G&T. Whatever system they have in place meant that the Mojiot sat at the far end of the bar for 5 minutes after I was served my G&T waiting for a floor waiter to deliver it !!.
When our friends arrived we ordered another drink - same again but times two this time. Another 20 minutes passed before our drinks arrived. When we had finished I asked for the bill and was again disappointed to receive the wrong one. When I finally received the correct bill my friend commented to the manager on the abissmal service while my wife was being glared at by the menacing Lukas. The 'managers' reply was 'we're busy tonight'. If this hotel professes to be 5 star then surely that means 5 star consistantly. 5Star rating demands consistancy.The prices charged are certailny 5 star but sadly this rating is not reflected in the service and attitude of the staff!!
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- Also Known As:
- Merchant Hotel Belfast